Field Service Engineer-Dallas

ManpowerGroup; Dallas (TX); On-site; USD 66,000 - 110,000; Full time

Job summary

ManpowerGroup is seeking a Field Service Engineer to join our manufacturing and technical services team. The ideal candidate will perform maintenance, repair, and installation of CNC machine tools on-site or by phone, and will document service activities and train customers’ staff as needed.

You will read mechanical drawings and PLC diagrams, troubleshoot electrical and mechanical issues, and maintain excellent client relations with proactive communication to ensure service quality and uptime.

Qualifications

• 3–5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience with DMG MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a plus.
• Strong verbal and written communication with a customer-service orientation.
• Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.
• High school diploma, GED, or technical associate degree.

Responsibilities

• Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.
• Create and update documentation of technical information and generate reports related to service activities.
• Assist and train Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and maintain exemplary communication and customer service relationships with clients.
• Manage challenging customer situations positively, respond promptly to needs, and solicit feedback to improve service quality.

Skills

Problem solving

Customer service

Communication

Reading drawings

Education

High School diploma / GED / Associate Degree in technical field

Tools

DMG MORI SEIKI

Fanuc controllers

Mitsubishi controllers

Siemens controls

Job description

Our client, a leader in manufacturing and technical services, is seeking a dedicated and skilled Field Service Engineer to join their dynamic team. As a Field Service Engineer, you will be an essential part of the Service Department supporting a team committed to excellence. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully within the organization.

Job Title: Field Service Engineer

Pay Range: $83,000 - $110,000

What's the Job?

• Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.

• Create and update documentation of technical information and generate reports related to service activities.

• Assist and train Customer’s Service Engineers on the installation and maintenance of newer product lines.

• Establish and maintain exemplary communication and customer service relationships with clients.

• Manage challenging customer situations positively, respond promptly to needs, and solicit feedback to improve service quality.

What's Needed?

• High School diploma, GED, or Associate Degree in a technical-related field.

• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a plus.

• Excellent verbal and written communication skills with a strong customer service orientation.

• Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.

What's in it for me?

• Competitive salary with a range that reflects your experience and skills.

• Comprehensive benefits package to support your health and well-being.

• Performance-based bonus package ranging from 3% to 8%.

• Opportunities for professional growth and development within a supportive environment.

• Work in a collaborative team dedicated to innovation and excellence.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.