Field Service Engineer - CT/MRI (Junior to Senior)

Advanced Imaging Services, Inc.; Lake Forest (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Advanced Imaging Services, Inc. in Lake Forest, CA is seeking a Field Service Engineer to support CT and MRI systems at junior to senior levels. This full-time, on-site role requires travel to customer sites nationwide and relocation assistance is available.

You will perform preventive maintenance, troubleshooting, repair and verification of imaging equipment, with preference for Canon/Toshiba CT experience and cross-modality capability. Legal work authorization in the United States is required.

Qualifications

• Relevant electronics, electromechanical, biomedical or imaging technical foundations and a practical troubleshooting approach.
• Strong analytical, technical, communication and teamwork skills.
• Ability to handle customer concerns professionally and maintain accurate service documentation.
• Familiarity with Microsoft products and online applications.
• DICOM, networking and telecommunications experience is advantageous.
• Applicants must be legally authorized to work in the United States. Employment visa sponsorship is not available at this time.

Responsibilities

• Perform preventive maintenance, diagnose and repair equipment, complete functional system inspections and verify return to service within your demonstrated competence.
• Document parts and sub-components to facilitate alternative sourcing.
• Maintain service logs and generate internal service reports.
• Communicate with customers, follow up on service issues and perform root cause analysis.
• Collaborate with national and local teams for effective service delivery.
• Identify growth opportunities such as contract renewals and support AIS service programs.

Skills

Electronics troubleshooting

Electromechanical

Biomedical imaging basics

Analytical skills

Communication skills

Teamwork

Education

Associate degree in Electronics Engineering or related technical training

Bachelor's degree preferred

Tools

DICOM

Networking

Telecommunications

Job description

Field Service Engineer - CT/MRI (Junior to Senior)

Advanced Imaging Services, Inc. | Lake Forest, CA | Full-time, On-site

Compensation: $110,000-$140,000 per year

Nationwide applicants welcome. Relocation assistance available.

Position Overview

Advanced Imaging Services is recruiting Field Service Engineers at junior, mid-level and senior levels from across the United States. The position is based at our Lake Forest, California facility and includes travel to customer sites. This is not a remote or home-based position. Candidates outside California are welcome if willing to relocate. Relocation assistance is available; the scope and terms will be discussed during the hiring process.

Our work centers on the troubleshooting, repair, preventive maintenance and performance verification of medical imaging equipment, especially CT and MRI systems. Canon/Toshiba experience is particularly valuable, and relevant experience with other manufacturers is welcome. Responsibilities and independence will reflect demonstrated skills and experience.

Experience Levels

• - Junior: A sound foundation in electronics, electromechanical troubleshooting or biomedical equipment service, gained through relevant work, technical training or hands-on projects. Prior CT/MRI scanner repair is preferred, not required for junior consideration. Be ready to explain your troubleshooting process, safe work practices and areas where you need guidance.
• - Mid-level: Hands-on medical equipment or imaging field-service experience, with examples of diagnosis, repair, preventive maintenance, calibration and customer support. Applicants moving from other medical devices or related technical service fields are welcome, with modality-specific development needs assessed individually.
• - Senior: Demonstrated independent CT and/or MRI scanner hardware troubleshooting, repair and return-to-service verification. Recent hands-on experience, specific manufacturers/models, complex fault resolution and OEM training are important. Canon/Toshiba CT experience and experience across both CT and MRI are strongly preferred.

There is no blanket four-year CT experience requirement for all applicants. We will assess candidates at the appropriate level based on the work they have actually performed. General BMET, cath-lab, laboratory, industrial electronics or software experience can be relevant, but does not by itself establish senior CT/MRI scanner-repair competence.

Key Responsibilities

• Perform preventive maintenance, diagnose and repair equipment, complete functional system inspections and verify return to service within your demonstrated competence.
• Document parts and sub-components to facilitate alternative sourcing.
• Maintain service logs and generate internal service reports.
• Communicate with customers, follow up on service issues and perform root cause analysis.
• Collaborate with national and local teams for effective service delivery.
• Identify growth opportunities such as contract renewals and support AIS service programs.

Qualifications and Skills

• Relevant electronics, electromechanical, biomedical or imaging technical foundations and a practical troubleshooting approach.
• Strong analytical, technical, communication and teamwork skills.
• Ability to handle customer concerns professionally and maintain accurate service documentation.
• Familiarity with Microsoft products and online applications.
• Associate degree in Electronics Engineering or equivalent technical training/experience; bachelor's degree preferred.
• DICOM, networking and telecommunications experience is advantageous.
• Applicants must be legally authorized to work in the United States. Employment visa sponsorship is not available at this time.

Location, Travel and Other Requirements

• Full-time onsite work based in Lake Forest, CA. Applicants from any U.S. state are welcome if able to work at this location after relocation where needed.
• Relocation assistance is available; details will be discussed during the hiring process.
• Travel: 30%-60%, including potential overnight and weekend trips.
• 24x7 availability on phone or pager; rotating on-call duty.
• Valid driver's license with a clean record.
• Ability to carry/pull equipment up to 100 lbs (assistance provided over 50 lbs) and manage up to 40 lbs of test/tool equipment.
• Physical agility with frequent bends and stoops, and the ability to work in unique positions. Occasional ladder or scaffolding work may be required.
• Potential exposure to healthcare environment risks.