Field Services Engineer

Advanced Imaging Services, Inc.; Lake Forest (CA); On-site; USD 60,000 - 110,000; Full time

Job summary

Advanced Imaging Services, Inc. seeks a Field Service Engineer (FSE) for Computed Tomography (CT) diagnostic imaging. You will service Toshiba CT and other OEM CT systems, perform preventive maintenance, diagnose issues, and restore equipment to optimal operation.

You'll communicate with customers, document service reports, and collaborate with national and local teams. Travel will be 30–60% with on-call duties and a valid driver's license.

Qualifications

• 4+ years servicing CT imaging equipment OR 10 years of relevant experience.
• Associates degree in Electronics Engineering; Bachelor's degree preferred.
• Experience with telecommunication, DICOM, and networking systems advantageous.

Responsibilities

• Perform preventative maintenance and diagnose/repair CT systems.
• Document service reports and maintain service logs.
• Communicate with customers and ensure follow-up and satisfaction.
• Handle service delivery issues and perform root-cause analysis.
• Collaborate with national and local teams for seamless service delivery.
• Support growth initiatives such as contract renewals.

Skills

CT diagnostics

Customer communication

Technical diagnostics

Teamwork

Microsoft Office

Problem solving

Education

Associate degree in Electronics Engineering

Bachelor's degree preferred

Tools

Toshiba CT systems

DICOM networking

Job description

Job Description: Field Service Engineer (FSE) - Computed Tomography (CT) Diagnostic Imaging

Position Overview: The Customer Service Engineer (CSE) is an adept technical service professional dedicated to servicing AIS customer's CT diagnostic imaging equipment. This role requires a proactive approach in delivering technical solutions, fostering strong customer relationships, and maintaining the impeccable functioning of CT imaging equipment.

Key Responsibilities:

• Technical Account Management:
• Proactively perform Preventative Maintenance on designated CT imaging equipment.
• Diagnose, repair, and ensure functional system inspections.
• Document parts and sub-components to facilitate alternative sourcing.
• Maintain service logs and generate internal service reports.
• Engage in daily communications with customers, ensuring thorough follow-up and high levels of satisfaction.
• Handle service delivery issues, conducting root cause analysis for effective problem-solving.
• Collaborate with national and local teams for seamless service delivery.
• Business Development:
• Spot and engage in hidden growth opportunities and sales initiatives such as contract renewals.
• Contribute to the promotion and implementation of AIS growth programs.

Qualifications & Skills:

• Hands-on experience with Toshiba CT and other OEM CTs (preferred).
• Proficiency in diagnosing and repairing CT diagnostic imaging equipment.
• Strong analytical, technical, and communication skills.
• Experience in managing customer concerns professionally.
• Familiarity with Microsoft products and online applications.
• Exceptional interpersonal and teamwork skills.

Educational & Experience Requirements:

• Associates Degree in Electronics Engineering or equivalent; Bachelor's degree (preferred).
• 4+ years in servicing CT diagnostic imaging equipment OR 10 years of relevant experience.
• Experience with telecommunication, DICOM, and networking systems (advantageous).

Travel & Other Requirements:

• Travel: 30% - 60% including potential overnight and weekend trips.
• 24x7 availability on phone or pager; rotating on-call duty.
• Valid driver's license with a clean record.
• Ability to carry/pull equipment up to 100 lbs (assistance provided over 50 lbs) and manage up to 40 lbs of test/tool equipment.
• Physical agility with frequent bends, stoops, and the ability to work in unique positions. Occasional ladder or scaffolding work might be required.
• Potential exposure to healthcare environment risks.

Employment Type: Full-time

Compensation: $60,000.00 to $110,000.00 per year