Field Service Engineer, Clinical Lab Automation + Robotics (Path to Senior FSE) | 3680079

Pave Talent; Chicago (IL); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Health coverage

401(k) with company match

Discretionary performance bonus

Job summary

Pave Talent is seeking an early-career field service engineer to install and service automated lab systems at customer sites in the Chicago area.

Ideal candidates are hands-on troubleshooters with a service mindset who can read schematics, travel regionally, and work around biohazards in clinical labs. The role is physically demanding with some evenings and weekends.

Qualifications

• Technical foundation in electronics or electromechanical systems (associate degree or equivalent).
• Hands-on experience with robotic or electromechanical equipment; able to read schematics.
• Strong customer-service mindset; clear in phone and writing.
• Willing to travel to customer labs; some evenings, weekends and holidays possible.
• Physically demanding role; heavy lifting and long periods on the road.
• Authorization to work in the US without visa sponsorship.
• Field service experience with lab automation or diagnostic equipment.
• Basic networking and PC connectivity skills.

Responsibilities

• Set up new automated lab systems at customer sites and get them running.
• Perform scheduled maintenance, calibrations and safety checks.
• Diagnose and fix faults across electrical, mechanical, robotic and software systems.
• Coach lab teams on operating equipment.
• Maintain thorough visit records and own uptime and customer satisfaction.

Skills

Hands-on troubleshooting

Customer service mindset

Willingness to travel

Networking basics

Lab automation experience

Electronics/electromechanical bg

Education

Electronics or electromechanical systems

Tools

Schematic reading

Networking basics

Job description

Hospital and reference labs use automated systems to process patient samples around the clock. When one goes down, patient results wait, and you're the engineer who gets it back up.

Our client is an established global manufacturer of lab automation and diagnostic products. Its field engineers work across electrical, mechanical, robotic and software systems instead of one narrow part, with real training and a clear path to senior field service roles.

Ideal Candidate

• Hands-on troubleshooters who would rather be at a customer site than behind a desk


• People who stay calm and courteous when a lab manager needs the system back up now


• Anyone comfortable suiting up in PPE and working around biohazards in a clinical lab


• Early-career field service engineers and technicians who want to grow into senior roles


• Not for you if you want a fixed 9-to-5 or need to sleep in your own bed every night.

Key Responsibilities

• Set up new automated lab systems at customer sites and get them running


• Keep installed systems healthy with scheduled maintenance, calibrations and safety checks


• Track down and fix electrical, mechanical, robotic and software faults, often straight from the schematic


• Coach lab teams on running their equipment well


• Keep clean records on every visit, and own uptime and customer satisfaction on your accounts

Qualifications

• A technical foundation in electronics or electromechanical systems, from an associate's degree, a technical program, or equivalent hands-on experience


• Real hands-on time with robotic, electronic or electromechanical equipment, and you can work from a schematic


• A customer-service mindset, clear on the phone and in writing, and steady in person


• Most of your week is spent at customer labs across the region, sometimes on short notice, with some evening, weekend and holiday work


• The work is physical, with heavy lifts, long stretches standing or on the road, and time working in cramped spots


• Authorization to work in the US without visa sponsorship


• Field service experience on lab automation, clinical analyzers or other diagnostic or medical equipment


• Basic networking and PC connectivity skills

Benefits & Pay

• Base pay: $36 to $39 per hour, based on experience


• Paid time off and sick days, a 401(k) with a company match, and health coverage


• Eligible for a discretionary performance bonus


• Full-time, field-based out of the Chicago area

Pave Talent and our client are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.