Field Service Engineer - Chicago, IL

IQVIA; Chicago (IL); Remote; USD 125,000 - 150,000; Part time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their team in Chicago. This role offers a unique opportunity to work closely with healthcare professionals while managing the installation, maintenance, and support of vital medical devices across various settings. With a strong emphasis on customer service and technical expertise, you will play a crucial role in ensuring the reliability and functionality of essential equipment. This position involves 100% travel, allowing you to engage with diverse teams and environments. If you're passionate about technology and healthcare, this is your chance to make a significant impact!

Qualifications

• 3-5 years of field experience in technical roles.
• Strong computer skills for troubleshooting and project setup.

Responsibilities

• Lead installation and maintenance of medical devices in hospitals.
• Provide ongoing communication and support to hospital staff.

Skills

Technical Troubleshooting

Effective Communication

Time Management

Organizational Skills

Customer Support

Education

Associate Degree

Equivalent Military Training

Tools

Microsoft Office Suite

Job description

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IQVIA has an opportunity with one of the largest medical device manufacturers in the US. We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.

Position Description:

Our Field Service Engineers experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for leading a team installing, updating, completing preventative maintenance and other services as needed for medical devices including infusion pumps and batteries in hospitals across the United States, while delivering exceptional customer service. This is a great opportunity for you to advance your technical skills in the medical device industry!

This is a 100% travel position. Local, Regional and National travel required.

• Provide ongoing communication and customer support to on-site hospital staff.
• Organize, test, and update medical devices, install, and configure hardware, software, and network products.
• Conduct routine checks and record data from product tests after installation and configuration.
• Document and submit daily data while maintaining high standards of product support quality documentation.
• Full-time commitment requiring travel locally, regionally, and nationally.
• Assignment-based schedule with 40 hours commitment per week and overtime as needed.
• Complete other duties at the discretion of management.

Job Requirements:

• Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience. (3-5 years field experience)
• Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.
• Professional business acumen and effective communication skills required.
• Self-motivated individual who can work independently or collaboratively within a team, required.
• Strong time management and organizational skills to ensure on-time completion of project assignments.
• An active and unrestricted driver license, and a personal vehicle for local work-related assignments are both required.
• Ability to sit and stand for long periods of time and lift up to 70 pounds, required.
• Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status is required.
• Must have personal vehicle in good running condition for local travel assignments
• Must be within 45 minutes - 1 hour of INTERNATIONAL or MAJOR AIRPORT. Candidates within 30 miles of major airport preferred. Weekly travel required.

Beneficial Qualifications:

• Background in biomedical, networking, military, or field-based technician roles
• Experience working in a technical role within a healthcare environment.
• Strong computer skills and comfort with troubleshooting with Microsoft Office applications, including Outlook, Excel, Word, and OneNote, etc.

IQVIA Commercial Field Solutions takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role is $27-$30 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Seniority level

• Not Applicable

Employment type

• Part-time

Job function

• Information Technology

Industries

• Pharmaceutical Manufacturing

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