Field Service Engineer - Chicago, IL

IQVIA; Chicago (IL); Remote; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their team and support medical device technology across the United States. This role offers a unique opportunity to collaborate with healthcare professionals while enhancing your technical skills. You will be responsible for installing, updating, and maintaining medical devices, ensuring exceptional customer service and support throughout your travel. This position requires a full-time commitment with extensive travel, making it ideal for self-motivated individuals who thrive in dynamic environments. If you are passionate about technology and healthcare, this is the perfect opportunity for you to make a significant impact.

Qualifications

• 3-5 years of field experience in a technical role required.
• Strong computer skills for troubleshooting and project setup.

Responsibilities

• Lead installation and maintenance of medical devices in hospitals.
• Provide ongoing communication and support to hospital staff.
• Document daily data and maintain high standards of product support.

Skills

Technical Troubleshooting

Communication Skills

Time Management

Organizational Skills

Self-Motivation

Education

Associate Degree

Equivalent Military Training

Biomedical or Technical Field Service Experience

Tools

Microsoft Office Suite

Job description

IQVIA has an opportunity with one of the largest medical device manufacturers in the US. We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.

Position Description:

Our Field Service Engineers experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for leading a team installing, updating, completing preventative maintenance and other services as needed for medical devices including infusion pumps and batteries in hospitals across the United States, while delivering exceptional customer service. This is a great opportunity for you to advance your technical skills in the medical device industry!

This is a 100% travel position. Local, Regional and National travel required.

• Provide ongoing communication and customer support to on-site hospital staff.

• Organizing, testing, and updating medical devices, installing, and configuring hardware, software, and network products.

• Conduct routine checks and records data from product tests after installation and configuration.

• Document and submit daily data while maintaining high standards of product support quality documentation.

• Full-time commitment requiring travel locally, regionally, and nationally.

• Assignment-based schedule with 40 hours commitment per week and overtime as needed.

• Complete other duties at the discretion of management.

Job Requirements:

• Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience (3-5 years field experience).

• Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.

• Professional business acumen and effective communication skills required.

• Self-motivated individual who can work independently or collaboratively within a team, required.

• Strong time management and organizational skills to ensure on-time completion of project assignments.

• An active and unrestricted driver license, and a personal vehicle for local work-related assignments are both required.

• Ability to sit and stand for long periods of time and lift up to 70 pounds, required.

• Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status is required.

• Must have personal vehicle in good running condition for local travel assignments.

• Must be within 45 minutes - 1 hour of INTERNATIONAL or MAJOR AIRPORT. Candidates within 30 miles of major airport preferred. Weekly travel required.

Beneficial Qualifications:

• Background in biomedical, networking, military, or field-based technician roles.

• Experience working in a technical role within a healthcare environment.

• Strong computer skills and comfort with troubleshooting with Microsoft Office applications, including Outlook, Excel, Word, and OneNote.

IQVIA Commercial Field Solutions takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.