Field Service Engineer- Chicago

BICO; United States; Hybrid; USD 86,000 - 108,000; Full time

Benefits offered by this job

401K with company match

PTO

Health benefits

Professional development

Job summary

SCIENION in the United States seeks a Field Service Engineer to install, maintain, and optimize high-precision systems across North America. You will be the trusted technical expert ensuring instruments operate at peak performance and supporting customers remotely or on-site.

This highly autonomous, field-based role involves extensive travel, hands-on system work, and interaction with internal teams to drive service quality and customer satisfaction.

Qualifications

• Bachelor’s degree in engineering or a comparable technical qualification.
• At least 3 years in field service, technical support, or related in-house service.
• Strong problem-solving, hands-on engineering skills, and proactive mindset.
• Excellent communication, customer-facing confidence, and willingness to travel up to 60%.

Responsibilities

• Install and set up SCIENION and CELLENION systems at customer sites.
• Perform preventive maintenance, troubleshooting, and on-site or remote repairs.

Skills

Problem-solving

Hands-on engineering

Proactive mindset

Customer-facing communication

Education

Bachelor’s degree in engineering or related technical field

Job description

Make an Impact from Day One

At SCIENION,you’llwork hands-on with advanced life science technologies that help customers push the boundaries of research and innovation.

As a Field Service Engineer, you will install,maintain, andoptimizehigh-precision systems across North America.

You’llbe the trusted technical expert customersrelyon to keep critical instruments performing at their best.

This is a highly autonomous, field-based role with extensive travel, strong customer interaction, and visible impact on service quality.

If you enjoy solving complex technical challenges and becoming the face of a cutting-edge technology company, this is a role where you can make a real difference.

Who We Are

• SCIENION is a leader in precision dispensing technologies supporting advanced life science applications.

• Our portfolio includes innovative systems from SCIENION and CELLENION used in research and production environments.

• Weoperateinternationally across Europe, the US, Asia, and the Middle East.

• Our culture combines technical excellence, collaboration, and a strong customer focus.

About the Role

• Field-based engineering position supporting customers across the USA and North America.

• Hands-on responsibility for system installation, preventive maintenance, repairs, and performance optimization.

• Key technical liaison between customers and internal development and support teams.

• Opportunity to contribute acrossadditionalregions supported by SCIENION when needed.

What You Will Do

• Install and set up SCIENION and CELLENION systems at customer sites.

• Perform preventive maintenance, troubleshooting issues, and complete on-site or remote repairs.

• Deliver customer training, provide technical support, and represent SCIENION at conferences.

• Prepare technical quotations, service reports, and ISO-compliant documentation.

What We Are Looking For

• Bachelor’s degree inan engineeringdiscipline ora comparable technical qualification.

• At least 3 years of experience in field service, technical support, or a related in-house service role.

• Strong problem-solving ability, hands-on engineering skills, and a proactive mindset.

• Excellent communication skills, customer-facing confidence, and willingness to travel up to 60%.

Preferred Qualifications

• Experience supporting electromechanical, electronic, biomedical, or automation-based systems.

• Background in a customer-facing technical role within life sciences or a related industry.

• Valid driver’s license and access to a car for regional travel.

Role Details

• Permanent, full-time position.

• Remote home-office setup with a field-based working model.

• Travel across North America and occasionally globally.

• Reporting line into the Global Service and Support organization.

Compensation and Benefits :

The base salary range for this position is $86,000-$108,000. Benefits include 401K with company match, PTO, Health Benefits, Investment in Professional and Personal Development, and much more.

#Scienion

BICO leverages a global portfolio of pioneering brands fusing automation, intelligence, and data to unlock scientific discoveryat scalein pharma and biotech. With 53,600+ instruments installed in over 65 countries, BICO products, software, and solutions are found in more than 3,500 laboratories, including the world’s top 20 pharmaceutical companies, and have been cited in over 13,000 publications.BICO strives towards the vision to enable life-science labs to accelerate the discoveries that change lives.BICO is listed on Mid-Cap, Nasdaq Stockholm under BICO.www.bico.com

#SCIENION