Field Service Engineer- Boston

Cytiva; Cambridge (MA); Hybrid; USD 68,000 - 71,000; Full time

Benefits offered by this job

Remote work arrangement

Medical/Dental/Vision insurance

401(k)

Job summary

Cytiva in the United States is seeking a Field Service Engineer to service, repair and install products at customer sites, with up to 35% travel and remote-work eligibility. You will diagnose, troubleshoot and perform preventive maintenance on laboratory equipment, and help grow service business with parts and upgrades.

Requirements include a Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering or related STEM field, 1+ year field service experience, valid driver's license, and

Qualifications

• Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering or related STEM field or equivalent military training.
• 1+ years of field service, maintenance, repair, or troubleshooting of mechanical, electromechanical, or electronic equipment.
• Ability to diagnose, troubleshoot, install, and perform preventive maintenance on laboratory equipment using established procedures.

Responsibilities

• Meet daily service/repair needs and drive customer satisfaction through service excellence.
• Maintain regular communication with customers for issue resolution and follow-up.
• Generate service business growth through sales actions for service agreements, parts, upgrades, and equipment leads.

Skills

Troubleshooting

Installation

Preventive maintenance

Customer service

Communication skills

Education

Bachelor's degree in Biomedical, Mechanical or Electrical Engineering

Associate's degree with 2+ years experience

Tools

Laboratory equipment knowledge

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.

What You Will Do

• Technical: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory.


• Customer Service: The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.


• Lead Generation: The Field Service Engineer will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.

Who You Are

• Education: Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field; OR equivalent military training; OR Associate's degree with 2+ years work experience.


• Years of experience: 1+ years of experience in field service, maintenance, repair, or troubleshooting of mechanical, electromechanical, or electronic equipment.


• Other essential skill: Ability to diagnose, troubleshoot, install, and perform preventive maintenance on laboratory, biotechnology, or related technical equipment using established procedures and documented processes.

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Ability to travel up to 35%, including overnight travel, within the assigned territory.


• Must have a valid driver’s license with an acceptable driving record.


• Ability to lift, move, or carry equipment up to 50 lbs.

It would be a plus if you also possess previous experience in:

• Diagnosing, troubleshooting, and repairing mechanical, electromechanical, and/or electronic equipment.


• Supporting laboratory, biotechnology, bioprocessing, or medical equipment in a customer-facing environment.

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you will work remotely from your home, with the understanding that employees are expected to travel up to 35% of the time and at a moment's notice. Explore the flexibility and challenge that working for Cytiva can provide.

The annual salary range $68,000.00 - $71,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: 1-202-419-7762 or [e-mail].