Field Service Engineer (Automation) - St Louis, or Chicago

Sartorius North America; Chicago (IL); À distance; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

401(k) with company match

Flexible spending accounts

Excellent benefits

Résumé du poste

Sartorius North America is seeking a dynamic Field Service Engineer to cover the St. Louis or Chicago area, working remotely from your assigned location.

In this role you will support Ambr system installations, commissioning, calibration and preventative maintenance across a range of high-tech systems for our biopharma customers. You will travel up to about 80%, document fault data, share product feedback with customers and internal teams, and ensure accurate service records.

Qualifications

• Associate degree in mechanical/electrical engineering or equivalent.
• Formal training in mechanical/electrical hardware setup and configuration.
• 2+ years in commissioning or field service in high-tech engineering/manufacturing.

Responsabilités

• Perform installation, commissioning, calibration, preventative maintenance and break-fix repairs across systems.
• Maintain fault finding data and feedback product performance to customers and internal groups; acquire product knowledge and pursue self-improvement.
• Perform in-house service activities in the Delaware office as needed.
• Follow service procedures to keep customer information and software/configuration up to date.
• Keep accurate records of time, expenses and work performed.
• Make independent repair decisions based on SLAs and contracts.
• Collaborate with teams to escalate issues to Product Support Engineer, Customer Support Engineer and Hardware Resource Coordinator.
• Travel up to 80% within assigned territory.

Connaissances

Field Service

Electrical & Mechanical

Robotics experience

Calibration

Troubleshooting

Customer communication

MS Office

Formation

Associate degree in engineering

Military or trade cert electronics

Outils

Windows OS

PC configuration

Description du poste

Sartorius is seeking a dynamic entrepreneurial spirited Field Service Engineer based remotely in the St Louis, or Chicago area. In this role, you will be supporting cutting edge equipment; the Ambr system (this is a unique product on the market). You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems.

For more information on the Ambr system please click the link below.

https://www.sartorius.com/en/search?search=ambr#24598_24596=ambr

This position's location is specific in the St Louis, or Chicago Il. Any change of address located outside of your hired location will require approval in advance.

What you will accomplish together with us:

• Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.
• Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius. Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement.
• Perform a variety of in-house service activities in the Delaware office as needed.
• Follow all service procedures to ensure that Sartorius' customer information and product software/configuration is up to date and accurate.
• Keep accurate records of time, expenses and work performed.
• Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
• Collaborate with teams to escalation system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator
• Do you enjoy traveling? You will travel up to approximately 80% (primarily within an assigned territory).

What will convince us:

• Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.
• Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification.
• 2+ years' experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company - ideally on capital equipment.
• Valid Driver's License and passport or the ability to obtain one.
• Experience of electrical, mechanical & I/O fault-finding at system and component level
• Experience with automation and or robotics is a huge plus
• Understanding of automatic mechanisms and their associated electrical control systems
• Must have experience with and be competent in measuring AC/DC voltages.
• Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies.
• Ability to communicate effectively and establish sound relationships with team members and customers.
• A good understanding of mechanical/electrical drawings
• Proven problem-solving skills
• Ability to effectively train and manage customers in the use of our products
• Computer literate and familiarity with MS Office
• Good understanding of mechanical and electrical schematics
• Installation of software and firmware updates/testing
• Customer maintenance/best practice training
• Calibration of control systems, e.g. temperature and/or volume
• Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous
• An understanding of both Mammalian and Microbial cell cultures is a plus
• Bioreactors and their use to grow cell culture is a plus
• Experience of configuring PCs and installing software packages (Windows OS)

We value:

• Determining the kind of documentation, tools and equipment needed to do a job.
• Experience with automated systems such as robotics is a plus
• Experience with automated equipment in the Pharmaceutical or Biotechnology industry is a plus
• Working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP is a plus.
• Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution.

www.sartorius.com/careers