Field Service Engineer - Boston, MA Area

Sartorius; Massachusetts; Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Mentoring programs

Leadership programs

Flexible work schedules

Health & well-being plans

401(k) match

Job summary

Sartorius is seeking a Field Service Engineer to support customers in the Boston, MA area with on-site and remote service activities.

You will install, calibrate, and maintain equipment; diagnose issues, provide technical support, and document actions to ensure reliable operation and uptime. A Bachelor's in Engineering and 3+ years of field service experience are required; travel and a valid driver’s license are essential.

Qualifications

• Bachelor’s degree in Engineering or equivalent technical qualification.
• 3+ years in field service, maintenance or technical support roles.
• Ability to diagnose and resolve mechanical, electrical or software-related issues using defined procedures.
• Good understanding of equipment functionality and service processes.
• Clear communication skills and customer-oriented mindset to explain technical topics effectively.
• Ability to travel and hold a valid driver's license.

Responsibilities

• Installations, calibrations and preventive maintenance on Sartorius equipment.
• Provide on-site and remote technical support to diagnose issues.
• Resolve issues within guidelines and escalation frameworks to minimize downtime.
• Document symptoms, findings and actions to support resolution.
• Maintain service records for transparency and traceability.
• Adhere to service processes, safety requirements and documentation standards.

Skills

Diagnostics & troubleshooting

Clear communication

Customer-focused service

Driver's license & travel willingness

Education

Bachelor’s degree in Engineering or equivalent

Job description

Sartorius has a remote-based position for a Field Service Engineer in the Boston, MA area. In this role, you will ensure reliable operation and availability of Sartorius equipment by performing on‑site and remote service activities in line with defined procedures and service standards, contributing to customer satisfaction and stable system performance.

What You Will Accomplish Together With Us

• Perform installations, calibrations and preventive maintenance on Sartorius equipment by following established service procedures and technical documentation to ensure correct functionality and operational reliability
• Provide on‑site and remote technical support to customers by diagnosing technical issues using standard diagnostic tools and applying predefined corrective actions to restore equipment operation
• Resolve technical issues within defined guidelines and escalation frameworks by applying approved solutions to minimize equipment downtime and service interruptions
• Escalate complex or unresolved technical issues to higher support levels by documenting symptoms, findings and actions taken to support efficient resolution
• Maintain accurate service records by documenting service activities, findings and corrective actions in service systems to ensure transparency and traceability
• Support service quality and compliance by adhering to service processes, safety requirements and documentation standards to ensure consistent service delivery

What Will Convince Us

• Bachelor’s degree in Engineering or equivalent technical qualification
• 3+ years of experience in field service, maintenance or technical support roles involving technical equipment or systems
• Solid ability to diagnose and resolve mechanical, electrical or software‑related issues using defined procedures
• Good understanding of equipment functionality and service processes
• Clear communication skills and customer‑oriented mindset to explain technical topics effectively
• Ability to work in accordance with structured service processes and documentation requirements
• Valid driver’s license and willingness to travel
• Ability to occasionally lift up to 22 kilograms and frequently lift up to 9 kilograms
• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings

Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules

Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform

Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”

Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.

Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)

Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account

Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate

Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or based on status in any other protected group of class.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

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