Field Service Engineer - Boston, MA

Fresenius Kabi USA, LLC; Providence (RI); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated technical support specialist to provide exceptional service and support to customers. In this role, you'll be responsible for installing, maintaining, and repairing equipment while ensuring customer satisfaction through effective communication. Your expertise will guide clients in operational procedures and help identify solutions to enhance equipment efficiency. With a strong focus on customer relations and teamwork, this position offers a chance to thrive in a collaborative environment. Join a team that values your skills and offers a comprehensive benefits package, including medical and retirement plans.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Disability Insurance

401(k) with Company Contribution

Wellness Programs

Qualifications

• 1+ years in a field-based repair role with technical support experience.
• Strong problem-solving skills and ability to lift up to 50 pounds.

Responsibilities

• Install, maintain, and repair equipment within service management timelines.
• Provide preventative maintenance and guide customer personnel.

Skills

Technical Support

Problem-Solving

Communication Skills

Microsoft Office Suite

Manual Dexterity

Education

High School Diploma

Technical Certification

Tools

Microsoft Windows

Test Equipment

Job description

Job Summary

Responsible for providing technical direction and support to customers regarding the operation and maintenance of company products. Acts as the primary contact for technical and service-related issues, demonstrating product uses and advantages. Collaborates closely with sales, marketing, QA/QC, and R&D to address customer concerns, determine corrective actions, and follow-up. May be responsible for a designated region.

Responsibilities

1. Install, check out, operate, maintain, repair, and upgrade equipment within the time requirements established by service management.
2. Provide preventative maintenance according to published procedures. Keep performance and maintenance records on equipment.
3. Guide and train customer personnel in operation, maintenance, inspection procedures, and techniques.
4. Analyze equipment failures to determine causes and recommend corrective actions.
5. Assist in designing changes to improve equipment efficiency and reduce operational costs.
6. Participate in installation planning phases as needed.
7. Maintain good customer relations through effective communication regarding services, arrival times, issues, and presenting a positive attitude, along with maintaining a professional appearance as defined by service management.
8. Manage company assets effectively, including vehicles, computers, inventory, test equipment, and tools.

Job Requirements

• Minimum of 1 year experience in a similar field-based repair role.
• Proficiency with Microsoft Windows and Office applications (Word, Excel, PowerPoint, Access).
• Valid driver's license.
• Ability to obtain credit approval for a Corporate Credit Card.
• Excellent verbal and written communication skills.
• Independent thinking and attention to detail.
• Strong problem-solving skills.
• Ability to lift up to 50 pounds and perform physical tasks such as bending and pushing.
• Manual dexterity and willingness to work up to and over 8 hours per day, including weekends, holidays, and after-hours.
• Occasional overnight travel.
• Maintain compliance with all credentialing requirements to access customer sites, including vaccinations if applicable.
• Participate in work activities as assigned by management.

Additional Information

We offer an excellent salary and benefits package, including medical, dental, vision coverage, life insurance, disability, 401(k) with company contribution, and wellness programs.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or veteran status.