Field Service Technician II - Boston, MA

Mitsubishi Electric Power Products, Inc.; Boston (MA); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic team as a Field Service Technician II, where you'll provide essential support for critical power solutions. In this role, you'll troubleshoot and repair Uninterruptible Power Supplies (UPS) while delivering exceptional service to customers. Your expertise will ensure reliability and excellence in power solutions, making a significant impact in a collaborative environment. With opportunities for career development and comprehensive health coverage, this position offers a chance to grow within a leading company in the power systems industry. Be part of a mission that values innovation and teamwork!

Benefits

Comprehensive Health Coverage

401(k) Retirement Plan

Generous Paid Time Off

Career Development Programs

Employee Discounts

Qualifications

• 4 years of experience in troubleshooting and repairing electrical products.
• Intermediate knowledge of UPS products and advanced proficiency in test equipment.

Responsibilities

• Perform on-site support and maintenance for UPS systems.
• Diagnose, document, and resolve technical issues efficiently.

Skills

Troubleshooting

Technical Support

Analytical Skills

Communication Skills

Problem-Solving

Education

Associate degree in Electrical or Electronics

Tools

Microsoft Office

MRP/ERP systems

Mechanical and electronic test equipment

Job description

Field Service Technician II - Boston, MA

Location: Boston, MA

Job ID: 2968

Position type: Remote (for positions required to be located in specific geography)

Powering Innovation, Delivering Excellence: Leading the Future of Critical Power Solutions!

MEPPI's Service Center Division (SCD) is seeking a dynamic Field Service Technician II to perform comprehensive service support activities for our single and three-phase Uninterruptible Power Supplies (UPS) and associated peripherals. This role involves troubleshooting, repair, and scheduled technical service to ensure our customers receive reliable, world-class support.

What You’ll Do:

• Deliver On-Site Support: Perform start-up services, preventative and remedial maintenance, field modifications, and testing of power quality products directly at customer sites.
• Be the Go-To Expert: Provide technical support to internal and external customers, including third-party service organizations and end users, ensuring issues are resolved quickly and effectively.
• Diagnose and Document: Inspect, test, and document failed products, components, and systems prior to their return to the factory, detailing defects and operational status.
• Stay Ready for Emergencies: Schedule and provide on-call emergency technical support and field service, ensuring customer operations are always protected.
• Collaborate and Innovate: Work with other MEPPI departments to identify product solutions and improve performance and protection for our customers.
• Master the Details: Identify, evaluate, and repair routine product failures; escalate non-routine issues as needed.
• Advocate for Upgrades: Recommend service product offerings, such as battery upgrades, based on customer needs and long-term maintenance goals.
• Troubleshoot with Precision: Resolve malfunctions to a board level in UPS systems with minimal guidance.
• Create Clear Records: Maintain detailed service records and provide comprehensive documentation on repairs and inspections of UPS and energy storage equipment.
• Mentor Future Talent: Guide less experienced technicians on troubleshooting and system failures.
• Stay Professional: Submit accurate expense reports in a timely manner, adhering to company policies.

What You Bring:

• Education: Associate degree in Electrical, Electronics, or a related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience.
• Technical Expertise: Intermediate knowledge of UPS products, services, and peripherals, with advanced proficiency in mechanical and electronic test equipment.
• Analytical Skills: Advanced problem-solving and analytical abilities, with the capability to diagnose complex issues.
• Certifications: OSHA-10 Construction and NFPA-70E certification.
• Communication: Advanced interpersonal and presentation skills to effectively communicate with customers, employees, and suppliers.
• Technical Knowledge: Basic understanding of communication and networking protocols, and the ability to read and interpret detailed equipment schematics and facility one-line drawings.
• Technology Proficiency: Advanced computer skills, especially with Microsoft Office products and MRP/ERP business systems.
• Must hold a valid driver's license and be able to rent vehicles as needed.

What’s in It for You?

• Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans.
• Retirement Plans: MEPPI matches up to 4% of your contributions in our 401(k) plan.
• Generous Paid Time Off: Begin earning vacation after just 90 days, plus 12 paid holidays per year.
• Career Development: Take advantage of our training programs and educational assistance.
• Exclusive Employee Discounts: Enjoy profit sharing and special discounts on our products and services.

Why MEPPI?

At MEPPI, you’re part of a mission to innovate and make an impact. Join our collaborative environment where your ideas matter.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems and rail transportation markets.

Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace.