Calibration Supervisor

Abbott; Chicago (IL); On-site; USD 78,000 - 156,000; Full time

Benefits offered by this job

Career development

Tuition reimbursement

Education benefits

Retirement plan

Job summary

Abbott Park, IL, is seeking a Calibration / Field Service Supervisor to lead a team of technicians responsible for calibration, maintenance, repair, and measurement assurance across manufacturing and laboratories. You will coordinate resources, mentor staff, and ensure traceability and regulatory compliance.

Responsibilities include directing calibration activities, supporting field services, and delivering technical guidance while fostering a culture of accountability, customer service, and

Qualifications

• Associate degree in Engineering, Electronics Technology, Physical Sciences, Chemistry, Metrology, Instrumentation Technology, or related discipline; or equivalent combination of education and relevant experience.
• Minimum 5 years of experience in metrology, calibration, instrumentation, analytical services, field service, or related technical operations.
• Minimum 2 years of demonstrated leadership experience through direct supervision, team leadership, project leadership, or technical leadership responsibilities.
• Strong knowledge of calibration principles, measurement science, uncertainty analysis, traceability requirements, and instrumentation systems.
• Experience operating within regulated environments including medical device, diagnostics, pharmaceutical, life sciences, or manufacturing industries.
• Ability to analyze technical data, troubleshoot complex instrumentation issues, and effectively prioritize work assignments.
• Experience with enterprise computerized calibration management systems (Maximo or equivalent).
• Strong communication, coaching, and customer relationship management skills.

Responsibilities

• Lead, coach, mentor, and develop a team of calibration and field service technicians supporting Abbott Park and Des Plaines operations.
• Establish work priorities and assign resources to ensure customer commitments, service levels, and business objectives are achieved.
• Monitor team performance, workload distribution, productivity, technical competency, safety performance, and quality metrics.
• Support hiring, onboarding, training, performance management, succession planning, and employee development activities.
• Foster a culture of accountability, customer service, technical excellence, and continuous improvement.
• Direct calibration, maintenance, troubleshooting, repair, and qualification activities for analytical, laboratory, manufacturing, utility, and facility instrumentation.
• Ensure the execution of calibration services supporting analytical instruments, pipettes, measurement standards, and field instrumentation.
• Perform calibrations and provide technical guidance and escalation support for service, calibration, qualification, and measurement-related issues for complex instrumentation in each measurement discipline.
• Ensure measurement traceability through management of standards, reference materials, and calibration systems.
• Participate in development and implementation of calibration methods, procedures, and measurement best practices.
• Review and approve calibration records, and support investigations involving out-of-tolerance conditions, instrument failures, deviations, and corrective actions.
• Build strong working relationships with internal customers, vendors, quality, engineering, manufacturing, facilities, and research organizations.
• Act as the primary point of contact for calibration service delivery and customer support activities.
• Provide technical and compliance consultation regarding instrument selection, measurement systems, and calibration/metrology practices.
• Drive customer satisfaction through responsive service, effective communication, and continuous improvement initiatives.
• Ensure calibration records, test records, work orders, and related documentation are completed accurately and maintained in accordance with established procedures.
• Ensure compliance with applicable FDA, ISO, GMP, GLP, GxP and Abbott quality system requirements.
• Support audits, inspections, investigations, CAPA activities, and regulatory assessments.
• Promote safe work practices and ensure compliance with environmental, health, and safety requirements.
• Monitor operational metrics and identify opportunities to improve service quality, efficiency, turnaround time, and resource utilization.
• Lead or participate in Lean, Operational Excellence, automation, and standardization initiatives.
• Support implementation of new technologies, calibration systems, and process improvements.

Skills

Calibration

Leadership

Quality systems

Regulatory compliance

Maximo

Analytical skills

Education

Associate degree in Engineering or related field

Bachelor’s degree in Engineering (preferred)

Tools

Maximo

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Abbott Park, IL location within the GES Global Engineering Services division.

The Calibration / Field Service Supervisor leads a team ofcalibration and field service technicians responsible for calibration, maintenance, repair, and measurement assurance activities supporting manufacturing, laboratories, utilities, facilities, and research organizations.Leadsoperational activities for Analytical Services, Pipette Calibration Services, and Field Calibration Services. Focuses on resource coordination, technical leadership, customer support, employee development, compliance, and operational excellence while ensuringmeasurementtraceability and regulatory compliance.

What You’ll Work On:

Team Leadership and Operations

• Lead, coach, mentor, and develop a team of calibration and field service technicians supporting Abbott Park and Des Plaines operations.
• Establish work priorities and assign resources to ensure customer commitments, service levels, and businessobjectivesare achieved.
• Monitor team performance, workload distribution, productivity, technical competency, safety performance, and quality metrics.
• Support hiring, onboarding, training, performance management, succession planning, and employee development activities.
• Foster a culture of accountability, customer service, technical excellence, and continuous improvement.

Calibration andFieldServices

• Direct calibration, maintenance, troubleshooting, repair, and qualification activities for analytical, laboratory, manufacturing, utility, and facility instrumentation.
• Ensure the execution of calibration services supporting analytical instruments, pipettes, measurement standards, and field instrumentation.
• Performas-needed calibrations and provide technical guidance and escalation support forservice,calibration,qualification,andmeasurement-related issuesforcomplex instrumentationin each ofthe measurement disciplines.
• Ensuremeasurementtraceability through effective management of standards, reference materials, and calibration systems.
• Participate in the development and implementation of calibration methods, procedures, andmeasurementbest practices.
• Review and approve calibrationrecords, andsupport investigations involving out-of-tolerance conditions, instrument failures, deviations, and corrective actions.

Customer and Technical Support

• Build strong working relationships with internal customers, vendors, quality, engineering, manufacturing, facilities, and research organizations.
• Act as the primary point of contact forcalibrationservice delivery and customer support activities.
• Providetechnical and complianceconsultationregardinginstrumentselection, measurement systems, andcalibration/metrology practices.
• Drive customer satisfaction through responsive service, effective communication, and continuous improvement initiatives.

Quality, Compliance, and Safety

• Ensure calibration records, test records, work orders, and related documentation are completed accurately andmaintainedin accordance withestablished procedures.
• Ensure compliance with applicable FDA, ISO, GMP, GLP,GxP, and Abbott quality system requirements.
• Support audits, inspections, investigations, CAPA activities, and regulatory assessments.
• Promote safe work practices and ensure compliance with all environmental, health, and safety requirements.

Continuous Improvement

• Monitor operational metrics andidentifyopportunities to improve service quality, efficiency, turnaround time, and resourceutilization.
• Lead orparticipatein Lean, Operational Excellence, automation, and standardization initiatives.
• Support implementation ofnew technologies, calibration systems, and process improvements.

Required Qualifications:

• Associate degree in Engineering, Electronics Technology, Physical Sciences,Chemistry,Metrology, Instrumentation Technology, or related technical discipline; or equivalent combination of education and relevant experience.
• Minimum 5 years of experience in metrology, calibration, instrumentation, analytical services, field service, or related technical operations.
• Minimum 2 years ofdemonstratedleadership experience through direct supervision, team leadership, project leadership, or technical leadership responsibilities.
• Strong knowledge of calibration principles, measurement science, uncertainty analysis, traceability requirements, and instrumentation systems.
• Experienceoperatingwithin regulated environments including medicaldevice, diagnostics,pharmaceutical, life sciences, or manufacturing industries.
• Ability to analyze technical data, troubleshoot complex instrumentation issues, and effectively prioritize work assignments.
• Experience with enterprise computerized calibration management systems (Maximo or equivalent).
• Strong communication, coaching, and customer relationship management skills.

Preferred Qualifications:

• Bachelor’s degree in Engineering, Physical Science,Chemistry,Electronics, Metrology, Instrumentation, or related discipline.
• 7+ years of calibration, metrology, analytical instrumentation, or field service experience.
• Previoussupervisory experience managing technical personnel.
• Experience supporting analytical instrumentation calibration programs.
• Experience managing pipette calibration services.
• Expertisein multiple measurement disciplines including electrical, temperature, pressure, humidity, mass, dimensional, flow, analytical, and process instrumentation.
• Knowledge of ISO/IEC17025, FDA Quality System Regulations, GMP, GLP, andGxPrequirements.
• Experience withenterprisecomputerized calibration management systems(Maximoorequivalent).

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter

The base pay for this position is

$78,000.00 – $156,000.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Facilities & Maintenance

DIVISION:

GES Global Engineering Services

LOCATION:

United States > Abbott Park : AP07

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 5 % of the Time

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis, Work requiring repeated bending, stooping, squatting or kneeling

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf