Field Service Engineer | Boston

Hamilton; Boston (MA); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a leading company as a Field Service Engineer, where you'll support, repair, and maintain robotic instrumentation in the Boston area. You'll provide high-quality customer support through installations, maintenance, and troubleshooting of complex automation systems. The role requires strong technical knowledge, problem-solving skills, and the ability to work both independently and collaboratively. Enjoy a comprehensive benefits package and opportunities for professional growth.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick time

Disability insurance

401(k)

Tuition reimbursement

Personal Protective Equipment (PPE)

Qualifications

• Experience in technical field service preferred.
• Ability to train non-technical personnel.

Responsibilities

• Perform preventative maintenance and troubleshoot Hamilton equipment.
• Manage engineering projects and conduct site inspections.
• Ensure on-site efficiency and safety at all times.

Skills

Problem Solving

Technical Knowledge

Quality Assurance

Communication

Education

Engineering degree

Job description

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Innovation For A Better World

Hamilton delivers global innovations that contribute to positive change.

Innovation For A Better World

Hamilton delivers global innovations that contribute to positive change.

For over 70 years, Hamilton has partnered with customers to provide technologies, engineering expertise, and reliable solutions that accelerate advancements in research, development, and industrial processes.

We facilitate innovations for a healthier, more sustainable future through collaboration and effective solutions.

Hamilton Company is seeking a Field Service Engineer to join our Robotics team, supporting, repairing and maintaining robotic instrumentation. The ideal candidate will live and work in the field to support the Boston, MA territory.

As a Field Service Engineer with Hamilton Company you will be tasked with providing high quality customer support through instrument installation, maintenance and troubleshooting.

• Perform preventative maintenance.
• Troubleshoot, test, and repair Hamilton equipment.
• Manage engineering projects as assigned.
• Conduct site inspections.
• Mitigate risk, ensure compliance, and evaluate environmental impact.
• Ensure on-site efficiency and safety at all times.
• Estimate costs, approve project designs, and prepare contracts.
• Routinely install, maintain and perform root cause failure analysis on complex automation systems that range from $50,000 to $2,000,000 USD.
• Support custom automation platform designed and built to customer specifications.
• Regularly commute to and from customer sites with ability to navigate within the region. Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer site.
• Ability to problem-solve utilizing solid technical knowledge.
• A high desire for quality.
• Demonstrated experience working in the field as well as corporate setting.
• Ability to train non-technical personnel on highly technical material.
• Ability and willingness to work in a safety conscious manner necessary due to potential hazardous chemicals and biologicals.
• Ability to learn new robotic operating systems.
• The FSE must possess and maintain a current, valid Driver License and successfully complete a motor vehicle history check.
  
  
  

Education

• Engineering degree from a regionally accredited, not-for-profit university.
  
  
  

Experience

• Experience in technical field service and working with customers in the life science, clinical, or pharmaceutical field is preferred.
• Experience in automation or similar field is required.
• Being fluent in English, both written and spoken, is required.
• Ability to lift, carry, push, pull or otherwise move approximately 60 lbs.
• Established, stable, and reliable company.
• Comprehensive benefits package medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.
• Engaging and innovative design projects.
• Strong opportunities for professional growth.
• Commitment to sustainable design practices.
• Personal Protective Equipment (PPE) may be required (provided by employer).
• Drug and background screenings required.
  
  
  

Equal Employment Opportunity - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Insurance

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