Field Service Engineer: Automation & Systems Installations

Command Alkon Incorporated; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Command Alkon Incorporated is seeking a Field Service Engineer to work with customers on installation, operation, and maintenance of our hardware solutions. You will diagnose issues, perform on-site tasks, and document system designs while ensuring adherence to schedules and budgets.

Ideal candidates bring hands-on automation and electronics experience, strong communication, and the ability to train end users across domestic and international teams.

Qualifications

• Curious mindset with active discovery skills.
• Proficiency in machine automation, mechanics and electronics.
• Strong verbal and written communication and documentation skills.
• Ability to build effective relationships with internal and external teams across multiple offices.

Responsibilities

• Comprehend customer requirements and make appropriate recommendations.
• Respond to customer inquiries and assist in troubleshooting and resolving challenges.
• Manage all onsite installation, repair, maintenance and test tasks.
• Document the functional and, sometimes, technical design of the system.
• Maintain a working log detailing all required system updates and completion dates.
• Coordinate and setup training classes and train end users on best practices, maintaining consistency across users.
• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.
• Manage all assigned projects to completion ensuring on-time delivery and budget adherence.

Skills

Discovery skills

Automation & electronics

Hardware instruction

Communication

Interpersonal collaboration

Job description

Command Alkon Incorporated is seeking a Field Service Engineer to work with customers on installation, operation, and maintenance of our hardware solutions. You will diagnose issues, perform on-site tasks, and document system designs while ensuring adherence to schedules and budgets.

Ideal candidates bring hands-on automation and electronics experience, strong communication, and the ability to train end users across domestic and international teams.