Field Service Engineer - Automation Systems

Placements24; Willows (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer matching

Generous PTO and paid holidays

Professional development opportunities

Job summary

Placements24 is seeking an experienced Field Service Engineer for a fully remote role supporting global clients in automation systems. You will diagnose, configure, and optimize PLC/HMI/SCADA and robotics remotely, guiding on-site teams and ensuring SLA adherence.

Ideal candidates have 5+ years in industrial automation field service, strong communication, and a proven ability to work independently from home while collaborating with global engineering teams.

Qualifications

• Bachelor in Electrical/Mechatronics or related field.
• Experience in field service for industrial automation.
• Strong PLC/HMI/SCADA and networking knowledge.

Responsibilities

• Provide remote technical support for installation and commissioning of automation systems.
• Diagnose hardware/software issues in PLC, HMI/SCADA, and robotics remotely.
• Guide on-site personnel via remote assistance for repairs and upgrades.
• Analyze performance data and generate improvement reports.
• Create troubleshooting guides and maintain documentation.
• Collaborate with engineering teams to relay client feedback.
• Manage remote service requests and SLAs.
• Stay updated on automation tech and product offerings.
• Assist in delivering remote training to clients and junior engineers.

Skills

Remote diagnostics

PLC programming

HMI/SCADA

Robotics knowledge

Analytical skills

Client communication

Education

Bachelor's degree in Electrical/Mechatronics

Tools

Siemens SIMATIC

Rockwell Studio 5000

Remote support tools

Job description

About the Role

Our client, a global leader in industrial automation and control systems, is seeking an experienced Field Service Engineer to join their dedicated technical team. This position is designed for a highly skilled professional who can provide remote expert support for the installation, commissioning, troubleshooting, and maintenance of sophisticated automation solutions. As this is a fully remote role, you will leverage advanced remote diagnostics, video conferencing, and collaborative platforms to assist clients and on-site technicians. Your expertise will be critical in ensuring the seamless operation of advanced manufacturing and process control systems. This is an exceptional opportunity to utilize your engineering acumen in a flexible, work-from-home capacity while contributing to the efficiency and productivity of diverse industrial clients. The successful candidate will be a proactive problem-solver, adept at handling complex technical challenges and communicating effectively with diverse stakeholders. Join a company at the forefront of technological innovation.

Key Responsibilities

• Provide remote technical support for the installation, commissioning, and configuration of automation systems.
• Diagnose and troubleshoot complex hardware and software issues in PLC, HMI, SCADA, and robotics systems remotely.
• Guide on-site personnel through repair, maintenance, and upgrade procedures via remote assistance.
• Analyze system performance data and generate reports to identify potential improvements or recurring issues.
• Develop and maintain comprehensive technical documentation, including troubleshooting guides and best practice advisories for remote support.
• Collaborate with internal engineering teams to relay client feedback and contribute to product enhancement.
• Manage remote service requests, prioritize tasks, and ensure timely resolution according to service level agreements (SLAs).
• Stay updated on the latest advancements in automation technology and company product offerings.
• Assist in the development and delivery of remote training modules for clients and junior engineers.

Requirements

• Bachelor's degree in Electrical Engineering, Mechatronics, Computer Science, or a related field.
• Minimum of 5 years of experience in field service or technical support for industrial automation systems.
• In-depth knowledge of PLC programming (e.g., Siemens, Rockwell), HMI/SCADA software, and industrial networking protocols.
• Proven ability to perform complex troubleshooting and diagnostics remotely.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to articulate technical solutions clearly.
• Proficiency in using remote access tools and collaboration software.
• Ability to work independently and manage workload effectively in a remote environment.
• Experience with robotics and motion control systems is a significant advantage.

Benefits

• Our client offers an attractive salary package and a comprehensive benefits program. Enjoy the significant flexibility and autonomy of a fully remote position, allowing for an excellent work-life balance.
• You will have opportunities for continuous learning and professional development, including access to advanced training and certifications.
• A robust health insurance plan covering medical, dental, and vision is provided.
• Retirement savings plans with employer matching are available.
• Generous paid time off, including vacation, sick leave, and holidays, is offered.
• This role provides exposure to cutting-edge automation technologies and significant potential for career growth within a leading international technology firm.
• Contribute to shaping the future of industrial efficiency from the comfort of your home office.