Field Service Engineer (Automation) - St Louis, or Chicago

Sartorius; New Home (MO); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Development programs

Work-life balance

Onboarding program

Global collaboration

Health plans

Smart buildings

401k match

Flexible spending

Company paid benefits

Job summary

Sartorius in the United States is seeking a Field Service Engineer to install, calibrate, maintain, and repair laboratory equipment across a regional territory. You will travel up to 80% and support customers with response times, technical training, and documentation.

Responsibilities include fault-finding, data feedback, software/firmware updates, and collaboration with Product Support Engineers. A2-year experience in field service and an Associate degree are preferred; willingness to travel

Qualifications

• Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.
• Formal training in mechanical/electrical hardware set-up and configuration.
• 2+ years’ experience in commissioning/test or field service/support in high-tech engineering/manufacturing.

Responsibilities

• Install, commission, calibrate, maintain, and perform break-fix on a range of systems.
• Maintain fault-finding data and feedback product performance to customers and internal groups.
• Perform in-house service activities in the Delaware office as needed.
• Follow service procedures to keep Sartorius customer information and product software up to date.
• Keep accurate records of time, expenses and work performed.
• Make independent decisions regarding repairs based on service level agreements and contracts.
• Collaborate with teams to escalate issues to Product/Customer Support Engineers and Hardware Resource Coordinator.
• Travel up to ~80% (primarily within assigned territory).

Skills

Electrical fault-finding

Mechanical fault-finding

Robotics

Mechanical drawings

Calibration

Communication

Windows OS

Education

Associate degree

Tools

Windows OS

Job description

What You Will Accomplish Together With Us

• Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.
• Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius. Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement.
• Perform a variety of in-house service activities in the Delaware office as needed.
• Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate.
• Keep accurate records of time, expenses and work performed.
• Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
• Collaborate with teams to elevate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator
• Do you enjoy traveling? You will travel up to approximately 80% (primarily within an assigned territory).

What Will Convince Us

• Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.
• Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification.
• 2+ years’ experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment.
• Valid Driver's License and passport or the ability to obtain one.
• Experience of electrical, mechanical & I/O fault-finding at system and component level
• Experience with automation and or robotics is a huge plus
• Understanding of automatic mechanisms and their associated electrical control systems
• Must have experience with and be competent in measuring AC/DC voltages.
• Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies.
• Ability to communicate effectively and establish sound relationships with team members and customers.
• A good understanding of mechanical/electrical drawings
• Proven problem-solving skills
• Ability to effectively train and manage customers in the use of our products
• Computer literate and familiarity with MS Office
• Good understanding of mechanical and electrical schematics
• Installation of software and firmware updates/testing
• Customer maintenance/best practice training
• Calibration of control systems, e.g. temperature and/or volume
• Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous
• An understanding of both Mammalian and Microbial cell cultures is a plus
• Bioreactors and their use to grow cell culture is a plus
• Experience of configuring PCs and installing software packages (Windows OS)

We Value

• Determining the kind of documentation, tools and equipment needed to do a job.
• Experience with automated systems such as robotics is a plus
• Experience with automated equipment in the Pharmaceutical or Biotechnology industry is a plus
• Working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP is a plus.
• Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

E-Verify Participation Info

E-Verify Workers Rights

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

www.sartorius.com/careers