Field Application Specialist - Ambr Focus - Mid-Atlantic/Southeast Region

Sartorius North America; Philadelphia (Philadelphia County); On-site; USD 90,000 - 117,000; Full time

Benefits offered by this job

Professional development

Health benefits

401(k) match

Job summary

Sartorius North America is seeking a Field Application Specialist - Ambr Focus to support the Mid-Atlantic/Southeast region. You will translate customer needs into Ambr bioreactor solutions, perform evaluations, trainings, and troubleshooting, and collaborate with Sales, Product Management, and Quality teams across Pennsylvania, New Jersey, Maryland, and Delaware.

The role requires 3+ years in upstream bioprocessing support, excellent communication, and willingness to travel 50%+.

Qualifications

• Bachelor's degree in Life Sciences, Biotechnology, Engineering, or related field, or equivalent professional experience; Master's degree preferred.
• 3+ years of application support, technical support, field application, laboratory, process development, or related customer-facing experience within upstream bioprocessing environments.
• Experience in biologics or cell and gene therapy applications is a plus.
• Hands-on knowledge of Ambr bioreactors and associated customer workflows; HTA design experience is a plus.
• Ability to troubleshoot technical and application-related issues within customer environments.
• Demonstrated capability conducting demonstrations, evaluations, trials, and customer training, with documented findings.
• Ability to collaborate with Sales, Product Management, Quality, and cross-functional teams.
• Strong customer orientation with the ability to translate needs into solutions.
• Excellent communication and presentation skills; proficient in MS Office; Salesforce and Tableau are a plus.
• Willingness to travel more than 50% and lift up to 50 lbs.

Responsibilities

• Translate process requirements into product and workflow recommendations and provide troubleshooting and training for upstream systems including bioreactors, PAT, SCADA and automation solutions.
• Design, coordinate, and document customer-specific evaluation plans, onboarding activities, and outcomes.
• Troubleshoot customer processes and coordinate corrective actions with relevant functions.
• Provide application insights and competitive positioning to improve proposed solutions.
• Analyze field observations and trial outcomes to support portfolio enhancements.
• Train other Field Application Specialists and Sales colleagues on assigned technologies and processes.
• Support initial start-up operations and contribute to internal learning and capability building.
• Assist Quality during complaint investigations by analyzing customer processes to improve issue resolution.
• Provide monthly reports on territory activities to management.

Skills

Application support

Customer training

Troubleshooting

Communication skills

Team collaboration

Education

Bachelor's degree in Life Sciences or related field

Master's degree preferred

Tools

Microsoft Office

Salesforce

Tableau

System control software

Job description

Join our Field Applications team as a Field Application Specialist - Ambr Focus - Supporting the Mid-Atlantic/Southeast Region and play a key role in helping customers successfully implement advanced upstream bioprocessing solutions. By combining technical expertise, application knowledge, and customer partnership, you will support the selection, evaluation, adoption, and optimization of Ambr bioreactor technologies that accelerate the development and production of innovative therapies for better health for more people. The ideal candidate will reside in PA, NJ, MD, or DE and will support customers across the Mid-Atlantic and Southeast regions. Grow with us and be part of the solution by helping customers move from evaluation to successful implementation while shaping the future of bioprocessing technologies.

Grow with us - Your Responsibilities

• Support customer evaluations, application assessments, and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate product adoption and provide troubleshooting and training for the upstream systems portfolio, including bioreactors, process analytical technologies (PAT), SCADA and automation solutions, and associated consumables
• Execute application trials, validations, proof-of-concept activities, and customer training by designing, coordinating, and documenting customer-specific evaluation plans, onboarding activities, and outcomes to increase implementation success rates
• Resolve technical inquiries, application challenges, and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions to protect customer productivity
• Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning, and solution recommendations that improve the technical suitability of proposed solutions
• Capture customer feedback, application trends, and competitive intelligence by analyzing field observations, trial outcomes, and product usage patterns and sharing actionable recommendations with Product Management and other stakeholders to support portfolio enhancements
• Support the training of other Field Application Specialists and Sales colleagues on assigned technologies and processes
• Train customers on new technologies, support initial start-up operations, and contribute to internal learning opportunities for self-development and team capability building
• Support the Quality Department during complaint investigations by troubleshooting and analyzing customer processes to improve issue investigation and resolution
• Provide monthly reports on territory activities to management

What Will Convince Us:

• Bachelor's degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience; Master's degree preferred
• 3+ years of application support, technical support, field application, laboratory, process development, or related customer-facing experience within upstream bioprocessing environments, including Process Development, MSAT, cGMP Manufacturing, and/or Tech Transfer teams
• Experience in biologics or cell and gene therapy applications is a plus
• In-depth knowledge and hands-on experience with Ambr bioreactors and associated customer workflows; experience with high-throughput experimental design is a plus
• Ability to troubleshoot technical and application-related issues within customer environments
• Demonstrated hands-on capability conducting demonstrations, evaluations, trials, and customer training, with the ability to document findings, outcomes, and recommendations in a structured manner
• Ability to collaborate effectively with Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix environment
• Strong customer orientation with the ability to understand customer needs and translate them into effective application solutions
• Excellent communication and presentation skills with the ability to explain complex technical concepts to diverse stakeholder groups
• Proficiency with Microsoft Office; experience with Salesforce, Tableau, and system control software is a plus
• Willingness to travel more than 50% as the role is primarily focused on supporting external customers
• Ability to lift up to 50 lbs

Salary range is $90,000-$116,530 (depending on qualifications), plus a sales incentive plan, and car allowance.

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP.

For Residents of California please review;

CA Privacy Notice for Employees

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers