Field Service Engineer (Associate/Staff/Senior/Lead)

OCEUS; The Colony (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Oceus Networks is hiring a Field Service Engineer (Associate/Staff/Senior/Lead) to support on-site operations in The Colony, TX. The role involves installing, configuring, verifying, and troubleshooting Oceus and third-party solutions in lab and customer environments.

A secret clearance or ability to obtain one is required, with 5–10% travel expected. The candidate will load software, configure and integrate systems, and collaborate with engineers to resolve issues in mission-critical network

Qualifications

• Bachelor's degree in Computer Science/Telecommunications or related field.
• Current state-issued driver's license.
• Security clearance required or ability to obtain secret clearance.

Responsibilities

• Operate and maintain end-to-end solutions for customers.
• Load software, configure, integrate, verify, and troubleshoot in lab or customer site.
• Collaborate with engineering/technical teams on problem resolution.

Skills

Clearance

Independent work

English communication

Problem solving

Learning agility

Education

Bachelor's degree in Computer Science/Telecommunications

Tools

Servers

Routers

Switches

Job description

Field Service Engineer (Associate/Staff/Senior/Lead)

The Colony, TX 75056

About Us

Oceus Networks' mission is to enable our customers to securely communicate anywhere at any time. Our team of telecommunications experts works to solve the unique communications and data challenges in a wide range of commercial private networks, combat tactical, austere, and emergency response situations. We develop, integrate, and customize technology for delivering access to fast, reliable broadband connectivity in mission-critical operations. For more information, please visit us at https://oceus.io

Security Clearance Requirement

Current clearance or ability obtain a secret clearance

Location

Local to The Colony, TX to support on-site work

Travel

Expected 5-10%

Job Type

Full Time offering competitive salary and eligibility for company benefits

Position Overview

Our Field Service Engineers operate and maintain end-to-end solutions, systems, and products for our customers. The role investigates and resolves product and solution problems in conjunction with other engineering and technical personnel. Candidates load software, configure, integrate, verify, and troubleshoot solutions in a lab environment or customer site using Oceus Networks products, 3rd party products, and/or customized packages.

Candidate hiring tier (Associate, Staff, Senior, or Lead) will be determined during the interview process based on total years of experience, technical capability, and leadership scope.

Universal Position Requirements

• Current secret security clearance (or ability to obtain a clearance)
• Bachelor of Science degree in Computer Science/Telecommunications or related field
• Current state-issued driver's license

Preferred Qualifications

Current U.S. Government Security Clearance is preferred

Techno-Functional Competency Requirements

• Ability to work independently, demonstrating initiative and problem-solving skills.
• Excellent written and verbal English communication skills, with the ability to convey complex technical information clearly
• Ability to work under pressure, meet deadlines, and deliver with high quality
• Ability to solve problems and work with minimum supervision
• Ability to learn quickly and work in a team environment

Core Technical Knowledge Requirements

• Excellent knowledge of installation and configuration of servers, routers and switches

Preferred Technical Skills

Working knowledge of wireless technologies such as LTE and GSM is a plus.

Level Breakdown & Tiered Qualifications (Associate/Staff/Senior/Lead)

Associate (0-2 years)

• Experience: 0-2 years of engineering experience in computer technology, telecommunications, or related systems integration roles.
• Skill Focus: Foundational understanding of IP networking concepts (routing, switching, basic troubleshooting) and familiarity with computer hardware, servers, or network equipment installation. Ability to follow technical instructions, procedures, and diagrams accurately. Strong willingness to learn advanced systems integration and secure implementation practices. Good written and verbal communication skills, especially in reporting issues and documenting work. Problem-solving mindset and ability to work effectively in fast-paced or dynamic field environments. Ability to collaborate with teammates, customers, and cross-functional groups.
• Responsibilities: Assist in the installation, configuration, and testing of customer solutions. Perform basic troubleshooting of hardware, software, and network issues under guidance from senior engineers. Support field deployments by documenting steps, system configurations, and issues encountered. Follow established security and compliance procedures during system setup and maintenance activities. Communicate clearly with customers and internal teams to report technical observations, progress updates, and unresolved issues. Maintain accurate service logs, trouble tickets, and customer support records. Learn and develop technical skillsets through hands-on work and mentoring from senior staff.

Staff (2-4 years)

• Experience: 2-4 years of engineering experience in computer technology, telecommunications, or related systems integration roles.
• Skill Focus: Solid understanding of IP networking concepts, including routing, switching, VLANs, and network troubleshooting methodologies. Hands on experience installing and configuring computer hardware, servers, routers, switches, and related network equipment. Ability to interpret and execute technical instructions, diagrams, system architectures, and integration procedures with high accuracy. Demonstrated ability to troubleshoot complex system issues across hardware, software, and network layers. Strong verbal and written communication skills, especially in customer interaction, technical reporting, and escalation management. Ability to operate effectively in fast paced, dynamic field environments and adapt to unexpected technical challenges. Proven teamwork skills, including collaboration with cross functional engineering groups, customers, vendors, and project teams. Strong initiative and continuous learning mindset, including developing deeper expertise in secure system implementation and advanced system integration.
• Responsibilities: Lead the