Field Service Engineer - Anderson, SC

Desoutter Tools; Anderson (SC); On-site; USD 70,000 - 95,000; Full time

Job summary

Chicago Pneumatic Tool Company LLC is seeking a Field Service Engineer to perform on-site installation, configuration, maintenance, and repair of industrial tools and software solutions at customer facilities, primarily in Anderson, SC. You will work closely with customers to solve technical challenges, provide training, and ensure reliable equipment performance.

The role requires hands-on technical expertise, strong problem-solving, and the ability to travel frequently across the U.S.

Qualifications

• STEM degree or equivalent experience in a technical field.
• 5+ years implementing, maintaining, and troubleshooting software and mechanical solutions in manufacturing.
• Strong skills configuring low-code apps and Pivotware/DeMeter/Nexonar/ARG.
• Excellent problem-solving and independent diagnostics capabilities.
• Strong communication and customer service to train customers and teams.
• Ability to work independently in field-based environments.
• Willingness to travel frequently across the U.S. and Canada (occasional Mexico travel).

Responsibilities

• Install, configure, maintain, and troubleshoot Desoutter and Chicago Pneumatic tools and software.
• Configure and support Pivotware, DeMeter, Nexonar, ARG, and tightening systems.
• Perform preventive maintenance, repairs, diagnostics, and calibration of tools and related equipment.
• Provide technical training and support to customers and internal teams.
• Troubleshoot mechanical and software issues and implement corrective actions.
• Document service activities and maintain strong customer relationships.

Skills

STEM degree

5+ years experience

Troubleshooting

Diagnostics

Customer service

Independent work

Communication

Education

Bachelor's degree in a technical field

Tools

Pivotware

DeMeter

Nexonar

ARG

Tightening systems

Job description

Join our team as a Field Service Engineer in a hands‑on, customer‑focused role primarily working onsite at a customer facility in Anderson, SC.

You’ll provide technical support through the installation, configuration, troubleshooting, maintenance, and repair of industrial equipment and software‑enabled solutions. You’ll work closely with the customer to solve technical challenges, minimize downtime, provide training, and ensure reliable equipment performance.

If you enjoy hands‑on technical work, problem‑solving, and building strong customer relationships, we’d love to hear from you.

Specific Responsibilities

• Install, configure, maintain, and troubleshoot Desoutter and Chicago Pneumatic industrial tools and software solutions.
• Configure and support solutions including Pivotware, DeMeter, Nexonar, Automated Robot Guidance (ARG), and tightening systems.
• Perform preventive maintenance, repairs, diagnostics, and calibration of DC electric tools, air tools, quality tools, and related equipment.
• Provide technical training and support to customers and internal teams to ensure effective solution adoption.
• Troubleshoot mechanical and software‑related issues and implement corrective actions.
• Document service activities and build strong customer relationships through responsive, professional support.

Your Skills And Experience

• STEM degree or equivalent experience in a technical, manufacturing, or software‑related field.
• 5+ years of experience implementing, maintaining, and troubleshooting software and mechanical solutions in manufacturing (or early‑career with strong relevant education).
• Strong technical skills in configuring low‑code applications and implementing technologies such as Pivotware, DeMeter, Nexonar, ARG, and tightening/calibration systems.
• Excellent problem‑solving abilities, with the capability to use diagnostics, knowledge bases, and tools to resolve issues independently.
• Outstanding communication and customer service skills to build rapport and deliver effective training to customers and internal teams.
• Ability to work independently, manage time well, and operate professionally in field‑based environments.
• Flexibility to work outside standard business hours and willingness to travel frequently across the U.S. and Canada (with occasional travel to Mexico).

At Chicago Pneumatic Tool Company LLC, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Chicago Pneumatic Tool Company LLC, we support our people in building long‑term careers while making a meaningful impact through their work.

Your job location

• Primary Location: Onsite at a customer facility in Anderson, SC area.
• Frequent assignments to other U.S. and Canada customer sites when not assigned to the Anderson‑area customer facility (travel and expenses covered).
• Remote work from home only when not assigned to a customer site, focused on training and administrative duties.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on‑site, sharing knowledge with colleagues, and learning from every service task. We focus on long‑term development and support you as you explore new ways to improve how we keep our customers’ equipment running.

Innovation guides how we think and act – we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you.