Field Service Engineer – AI Inspection & Sorting

Qcify, Inc.; Bakersfield (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Telework-friendly output

Training & development

Travel opportunities within US

Competitive salary & benefits

Job summary

Qcify, Inc. in Bakersfield, CA, is seeking a field service engineer to install, commission and service our AI-driven quality control equipment at customer sites.

You will diagnose mechanical, electrical, vision and software issues, train operators, collect field data, and work with product and AI teams to improve models, ensuring customers get the best possible results.

Travel primarily within California, with occasional trips elsewhere in the US as projects require.

Qualifications

• 3+ years of field service experience with industrial or processing equipment
• Good grasp of mechanical and electrical systems, PLCs and networking
• Curiosity about machine vision and AI; willingness to learn how models work and improve them
• Ability to explain technical issues clearly to plant managers and engineers
• Able to work independently, plan visits, and manage priorities on site
• Willingness to travel within California, with occasional trips elsewhere in the US

Responsibilities

• Install, commission and service Qcify equipment at customer sites
• Diagnose problems across mechanics, electronics, vision and software and fix root causes
• Build and fine-tune customer applications including image collection and model validation
• Train operators and QC staff to maximize system usage
• Provide clear field input to product and AI teams
• Plan and manage own visit schedules and priorities on site

Skills

Field service experience

Mechanical & electrical systems

PLC & networking knowledge

Machine vision & AI curiosity

Communication & training

Independent planning

Tools

PLC programming

Job description

Qcify builds AI-driven quality control and sorting systems for food processors. Our machines inspect and sort almonds, pistachios, walnuts and other products in real time, so our customers ship product that meets spec and throw less good product away. Qcify is part of the eivis Group, together with Insort (hyperspectral sorting) and Trivision (vision inspection). The Central Valley is one of the most important markets for all three, and Bakersfield is right in the middle of it.

The role

You'll be the person our customers in the southern Central Valley count on. Most of your time goes to Qcify equipment, meaning installation, commissioning, preventive maintenance, troubleshooting and training. You'll also work on Insort and Trivision systems when a customer needs you.

The other half of the job is what sets it apart. Our machines are only as good as the AI models behind them, and you'll be the one standing next to the line when a model isn't getting it right. We want you to collect data, tune applications in collaboration with our team, check the results against what the plant sees, and report back to our team in order to provide the best customer experience. You'll be working where field service meets applications.

What you'll do

• Install, commission and service Qcify equipment at customer sites, and support Insort and Trivision systems when needed
• Diagnose problems across mechanics, electronics, vision and software, and fix the root cause rather than just the symptom
• Build and fine-tune customer applications, including image collection, labeling, model validation and grading setup
• Train operators and QC staff so they trust the system and get the most out of it
• Turn what you see in the field into clear input for our product and AI teams
• Work independently. You'll plan your own visits, manage priorities and make decisions on site.

What you bring

• 3+ years of field service experience with industrial, automation or food processing equipment
• A good grasp of mechanical and electrical systems, PLCs and networking
• Curiosity about machine vision and AI. You don't need to be a data scientist, but you want to learn how models work and how to make them better.
• The ability to explain technical issues clearly to both plant managers and engineers
• Comfort working on your own, and the judgment to know when to bring in the team
• A valid driver's license, a clean driving record, and willingness to travel within California, with occasional trips elsewhere in the US and abroad
• Experience in nuts, produce or food processing, or with optical sorting, is a plus
• Excellent communication skills and fluent language skills (English) are required
• Extra language skills (Spanish) are nice to have

What we offer

• A competitive salary based on seniority and experience with generous perks and benefits
• Job satisfaction in a fun environment with great colleagues and minimal red tape
• Telework: the results count
• The opportunity to grow: we strongly believe in continuous training and personal development
• An international context and, if you are interested, opportunities for global travel

Want to be part of our dream team?

Let’s meet virtually or get to know us over lunch at the office!