Field Service Engineer: Access Control & CCTV Expert

Automated Systems Design, Inc.; Huntsville (AL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and dental (100% paid)

401(k) matching

14–15 days PTO in first years

Job summary

Automated Systems Design, Inc. in Madison, AL is seeking a Field Service Engineer – Access Control Support Analyst. You will support and maintain access control and CCTV infrastructure, guiding clients through resolutions and coordinating onsite technicians.

You will program panels with tools like RPS, Compass, and QuickLoader, collaborate with a multidisciplinary team, and create documentation to support ongoing operations.

Qualifications

• Excellent written and spoken English with focus on customer satisfaction.
• Experience with ticketing systems like ServiceNow or Netsuite.
• Knowledge of LAN/WAN environments and client networks.
• Proficiency in Windows and macOS operating systems.
• Familiar with Google Workspace and video conferencing tools.
• Able to pass a mandatory criminal background check.

Responsibilities

• Install, update, and maintain Access Control and CCTV hardware.
• Capture client issues via phone or ticketing systems and resolve.
• Direct onsite technicians and provide remote guidance for installations.
• Program panels using RPS, Compass, and QuickLoader, plus cloud GUI programming.
• Collaborate with Vendors, Technicians, Engineering, and Project Managers.
• Produce system documentation and process manuals as needed.

Skills

Communication

Customer-focused

Calm under pressure

English proficiency

Tools

ServiceNow

Netsuite

Windows

macOS

LAN/WAN

Google Workspace

Video conferencing tools

Job description

Automated Systems Design, Inc. in Madison, AL is seeking a Field Service Engineer – Access Control Support Analyst. You will support and maintain access control and CCTV infrastructure, guiding clients through resolutions and coordinating onsite technicians.

You will program panels with tools like RPS, Compass, and QuickLoader, collaborate with a multidisciplinary team, and create documentation to support ongoing operations.