Field Service Engineer 2

GE HealthCare; New York (NY); Hybrid; USD 74,000 - 111,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare in the United States is looking for a Field Service Engineer 2 to perform preventive maintenance, troubleshoot and repair medical equipment, and lead installations across one or more modalities. The role emphasizes customer satisfaction and service excellence.

This remote role requires onsite work at customer locations within the Syracuse and Ithaca, NY service area, with after-hours on-call availability.

Qualifications

• Associates degree or military equivalent with 4 years of service equipment experience, or high school diploma with 6 years of relevant experience.
• Valid driver’s license is required.
• Authorized to work in the U.S. without visa sponsorship.
• Ability to be available after hours and/or on-call including weekends.
• Experience with Web applications and Microsoft Office.
• Ability to manage multiple priorities while maintaining customer satisfaction.
• Preferred: technical capabilities in MR and CT.

Responsibilities

• Perform timely preventive maintenance of medical equipment at hospital or healthcare system.
• Troubleshoot, service repairs and installations of moderate complexity.
• Lead communications with customers and act as escalation point for issues.
• Own customer issues from dispatch to resolution.
• Engage with team to ensure optimal solutions.
• Lead installations, validations, maintenance, and service repairs on designated equipment.
• Collaborate with customer and sales to identify value‑added services.
• Maintain customer relationships with timely communication and follow-up.
• Document all work daily, including debriefing, metrics, and parts ordering.
• Adhere to policies and hospital protocols to meet regulatory requirements.

Skills

Web applications

Microsoft Office

Driver's license

Education

Associate degree in related field or equivalent military education

High school diploma/GED and 6 years relevant experience

Job description

Job Description Summary

The Field Service Engineer 2 performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Field Service Engineer 2 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform moderately complex repairs on assigned equipment. Independently performs and leads equipment installations in one or more modalities. Responsible for driving customer satisfaction through Service Excellence.

This is a remote role that requires the candidate to work onsite at customer locations and occasionally from home office. To provide onsite customer support, candidate needs to be able to work in the Syracuse and Ithaca, NY service area.

Responsibilities

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Perform troubleshooting, service repairs and installations of moderate complexity
• Lead communications with customers and serve as escalation point for customer related concerns, including installations
• Own customer issues from dispatch or identification of issue to resolution.
• Proactively engage with other team members to ensure appropriate solution for the customer
• Leads installations, validations, maintenance, and service repair needs on designated equipment.
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Qualifications

• Educational and Technical Requirements
  • Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
  • Or high school diploma/GED and 6 years of relevant experience
• Must have and maintain a valid Driver’s License
• Experience with Web applications as well as Microsoft suite of products
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to be available after hours and/or work a rotating on-call schedule including weekends
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
• Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Preferred Qualifications

• Technical capabilities in (MR and CT)

Special Physical Requirements

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $74,160.00-$111,240.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided

Yes