Field Service Engineer 1

F39055 OEC Medical Systems, Inc.; United States; Remote; USD 67,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

401(k) with company contributions

Paid time off

Job summary

GE HealthCare is seeking a Field Service Engineer 1 to support the Albany, NY region. The role focuses on hands-on service, installation, maintenance, and repair of medical equipment to ensure customer satisfaction.

The position includes after-hours/on-call duties, regulatory compliance, and potential training of clinical staff. A technical degree or equivalent experience is required, with travel as needed.

Qualifications

• Strong analytical and communication abilities to explain complex technical issues clearly.
• Six Sigma trained/certified.
• Ability to build good customer and staff relationships.
• Willingness to be available after hours or on-call rotates.

Responsibilities

• Perform basic troubleshooting, installation, maintenance and repair on designated equipment.
• Complete Preventative Maintenance and Field Modification Instructions.
• Order and manage repair parts and track cycle times.
• Maintain service logs and internal records promptly and accurately.
• Communicate with customers to ensure resolution and follow-up.
• Keep tools and test equipment calibrated and organized.
• Meet relevant regulatory requirements and GE HealthCare policies.
• Support sales opportunities such as contract renewals and revenue programs.
• Collaborate with local team to deliver efficient service across assigned accounts.
• May train clinical staff on equipment.

Skills

Analytical skills

Communication skills

Six Sigma

Customer relations

Education

Associate/Bachelor in Electrical Engineering or related field

Equivalent military education

GEHC Field Service Apprentice/Internship/Military externship

High School Diploma with 2+ years servicing experience

Job description

Job Description Summary

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. The Field Service Engineer 1 will work in the Albany NY service region. The work shift will be five 8-hour shifts.

Roles and Responsibilities

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Completing Preventative Maintenance and Field Modification Instruction.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• May include training of clinical staff on designated equipment.

Required Qualifications

• Associate’s or Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology or relevant field
• OR equivalent military education
• OR participant in the GEHC Field Service Engineer Apprentice, Internship or Military Externship Program
• OR a High School Diploma/GED and a minimum 2 years of experience servicing electronic, mechanical and/or electronic equipment
• Experience interfacing with both internal team members and external customers as part of a solution-based service process
• Valid Driver’s License
• Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
• Experience troubleshooting and responding to customer concerns
• Must be able to meet customer vendor credentialing requirements
• Legal authorization to work in the U.S. is required

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Special Physical Requirements

Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Desired Characteristics

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Six Sigma trained/certified.
• Able to establish good relationships with customers and staff.
• Adapts to the team and builds team spirit.
• Keeps up to date with competitor information and market trends.

Pay Range

For U.S. based positions only, the pay range for this position is $66,560.00-$99,840.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Benefits

• GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
• GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

E.E.O. Statement

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance

Relocation Assistance Provided: Yes

Company Culture

At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.

Visa Policy

We will not sponsor individuals for employment visas, now or in the future, for this job opening.