Field Service Engineer 2

GE HealthCare (United States); Oklahoma; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Relocation assistance provided

Job summary

GE HealthCare is seeking a Field Service Engineer 2 to perform preventative maintenance, installations, troubleshooting, and repairs on medical equipment in the Tulsa, OK area. You will support one or more modalities within hospital systems, ensuring high reliability and customer satisfaction.

Responsibilities include training customers on equipment, coordinating service plans, and documenting all service activities.

Qualifications

• Associates degree or higher with 6+ years servicing electrical equipment.
• 2+ years of experience servicing medical equipment.
• Proficiency in Microsoft Office Suite.
• Strong communication skills.
• Ability to analyze and troubleshoot technical issues.
• Valid Driver's License.
• Available after-hours and/or rotating on-call schedule.

Responsibilities

• Assist customers in the use of instruments; provide educational programs; train customers on computerized systems; troubleshoot complaints and perform repairs.
• Collaborate with service engineering team to develop solutions for complex customer requirements.
• Develop and maintain customer relationships to ensure satisfaction.
• Conduct intake meetings at customer sites to understand needs and establish service plans.
• Coordinate and manage multiple priorities to complete tasks within timeframes.
• Use data analysis to resolve customer issues and identify opportunities.
• Leverage knowledge base to solve customer challenges.
• Demonstrate interpersonal skills and decision making.
• Document services performed and test results.

Skills

Strong communication

Troubleshooting

On-call availability

Education

Associates degree or higher with 6+ years servicing electrical equipment

Tools

Microsoft Office Suite

Job description

Job Description Summary

The Field Service Engineer 2 will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for one or more modalities within a hospital or healthcare system in the Tulsa OK area.

Job Description Summary

The Field Service Engineer 2 will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for one or more modalities within a hospital or healthcare system in the Tulsa OK area.

Job Description

Key Responsibilities:

• Assist customers in the use of instruments and systems; provide educational programs for customers as required; train customers on the use of computerized systems; troubleshoot customer complaints and perform necessary repairs.
• Work with service engineering team members and other staff to develop effective solutions for complex customer requirements.
• Develop and maintain customer relationships to ensure high levels of satisfaction.
• Conduct intake meetings at customer sites to understand needs, establish service plans, set expectations, and ensure follow-through.
• Coordinate and manage multiple priorities to complete assigned tasks within established timeframes.
• Utilize data analysis skills to resolve customer issues and identify opportunities.
• Leverage knowledge base to solve customer challenges.
• Demonstrate excellent interpersonal skills and decision making abilities.
• Maintain appropriate documentation for services performed.
• Ensure documentation of service work performed (e.g., troubleshooting steps, test equipment results).
• Other duties may be assigned.

Required Qualifications

• Associates degree, Bachelor’s degree, military education or High School Diploma/GED with 6+ years of experience servicing electrical equipment
• 2+ years of experience servicing medical equipment
• Proficiency in Microsoft Office Suite required.
• Strong communication skills.
• Ability to analyze and troubleshoot technical issues.
• Valid Driver's License
• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.

Preferred Qualifications

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided:

Yes