Field Service Engineer 1

Onto Innovation; Hillsboro (OR); On-site; USD 51,000 - 77,000; Full time

Job summary

Onto Innovation is seeking a field service engineer to install and service complex metrology systems on customer sites in the United States. You will diagnose, troubleshoot, repair, and train customers on operation.

You will ensure system compliance with Onto specifications, coordinate with sales, customer support, and engineering, and travel more than 50% (up to 75%) to customer sites. The role requires proactive, process-driven individuals with semiconductor experience.

Qualifications

• Bachelor's degree in Electronics, Systems Engineering, Materials Science or Analytical Chemistry, or equivalent with 3 years of experience
• Travel >50% and up to 75% is required
• Experience with metrology tools and field service support is a plus
• Preferred related experience in the semiconductor field

Responsibilities

• Provides on-site installation support and oversees diagnoses, troubleshooting, service, and repair of complex equipment
• Checks operational quality of system equipment against Onto specifications
• May instruct customers in system operation
• Serves as liaison with customer on administrative and technical matters for assigned projects
• Interprets customer needs and clarifies accountability for problem resolution between sales, support, or engineers
• Involves field support including system hardware/software, PCs, IP telephony/networking/wireless networking
• Applies company policies and procedures to resolve varied issues

Skills

Proficient English

Windows

Linux

DVM

Troubleshooting gear

Education

B.S. in Electronics / Systems Engineering / Materials Science / Analytical Chemistry

3+ years experience in related field

Tools

Metrology tools

Field service tools

Job description

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems during the installation

Checks out and approves operational quality of system equipment versus Onto specifications

May instruct customers in the operation of the system

Serves as company liaison with customer on administrative and technical matters for assigned projects.

Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers

This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and IP telephony/networking/ wireless networking Uses professional concepts; applies company policies and procedures to resolve a variety of issues

Job Complexity

Knows and applies the fundamental concepts, practices and procedures of a specific field of specialization.

Under limited supervision, performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility. Some evaluation, originality or ingenuity is required.

Within 2 years through the position and internal training:

• Possesses and applies a broad knowledge of principles, practices, and procedures to the completion of difficult assignments, working with minimum supervision, conferring with superior on unusual matters
• Has appreciable latitude for unreviewed action or decision pertaining to the installation he / she is in charge of
• Acts in advisory capacity, making recommendations for continuous improvement of the organization’s business

Qualifications

• B.S. in Electronics, Systems Engineering, Materials Science or Analytical Chemistry
• Or undergraduate degree / vocational certificate(s) in any of above domains with 3 years of experience
• Requires more than 50 % and up to 75 % of travel
• Metrology tool experience, operation or technical or field service support, at either any tool vendor or customer is a plus
• Preferred related experience in the semiconductor field

Preferred Skills

• Proficient English skill is a must
• Familiar with Windows, Microsoft office and/or Linux
• Proficient in using handy tooling, DVM and other troubleshooting gears
• Self-motivated
• Self-driver with forward thinking looking consistently for continuous improvement
• Proactive Process oriented

Why Join Onto Innovation?

At Onto Innovation, we believe your work should matter—and so should your well-being. That’s why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we’ve got you covered. You’ll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools—all within a collaborative, inclusive culture where your contributions are valued and recognized.

Compensation & Growth

Base Salary Range: $51,120.00 - $76,680.00, offered in good faith and based on experience, location, and qualifications. Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.

Empowering Every Voice to Shape the Future: Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team.

Important Note on Export Compliance For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

Additional information can be found at http://www.ontoinnovation.com.