Field Service Technician

Actalent; Woburn (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

100% employer-paid health, dental &amp

Job summary

Actalent in Massachusetts is seeking a Field Service Engineer to install, maintain, calibrate, and validate advanced analytical instrumentation at customer sites, including remote support when needed.

You will diagnose and repair technical issues, perform IQ/OQ/PQ activities, and ensure instrument uptime while delivering exceptional customer service across biotech, pharma, and academic labs. Willingness to travel 50%–75% is required. Excellent communication and problem-solving skills required.

Qualifications

• Bachelor’s degree in engineering or life sciences.
• At least 3 years' experience servicing laboratory instrumentation.
• Strong troubleshooting and communication skills; willing to travel.

Responsibilities

• Install, maintain, calibrate, repair, and validate lab instruments at customer sites.
• Perform preventive maintenance and corrective service to ensure reliability.
• Troubleshoot mechanical, electrical, optical, and software issues and implement fixes.
• Support IQ/OQ/PQ activities and document service actions.
• Provide technical support via phone, email, and on-site visits.
• Document activities and maintenance in CRM and quality systems.
• Collaborate with engineering, sales, and product teams to relay feedback.
• Build and maintain strong customer relationships through responsive service.
• Manage travel schedules and submit service/expense reports.
• Perform additional duties as assigned.

Skills

Troubleshooting

Customer service

Independent work

Communication

Travel readiness

Education

Bachelor's degree in Engineering, Bioengineering, Optical Engineering, Life Sciences, or related technical field

Job description

Remote | Full-Time | Travel Required We are seeking a highly motivated Field Service Engineer to support advanced analytical instrumentation used by leading life sciences researchers. In this customer-facing role, you will be responsible for the installation, maintenance, troubleshooting, repair, and validation of sophisticated laboratory instruments while delivering an exceptional customer experience. This position offers the opportunity to work with innovative technologies that support groundbreaking research in biotechnology, pharmaceuticals, and academic laboratories.

Position Summary

The Field Service Engineer serves as a technical expert responsible for ensuring optimal instrument performance at customer sites and remotely. Working closely with customers, sales teams, engineering, and customer success teams, you will diagnose and resolve technical issues, perform preventative maintenance, conduct system validations, and provide technical support to maximize instrument uptime and customer satisfaction.

Key Responsibilities

• Install, maintain, calibrate, repair, and validate laboratory instrumentation at customer locations.
• Perform preventative maintenance and corrective service activities to ensure reliable system performance.
• Troubleshoot mechanical, electrical, optical, and software-related issues and implement effective solutions.
• Support IQ/OQ/PQ activities and maintain thorough service documentation.
• Provide technical support via phone, email, and on-site visits.
• Document service activities, customer interactions, and maintenance records in CRM and quality systems.
• Collaborate with engineering, sales, and product teams to communicate customer feedback and support product improvements.
• Build and maintain strong customer relationships through professional and responsive service.
• Manage travel schedules efficiently and submit timely service and expense reports.
• Perform additional duties as assigned.

Qualifications

• Required:
  • Bachelor's degree in Engineering, Bioengineering, Optical Engineering, Life Sciences, or a related technical field.
  • Minimum of 3 years of experience servicing scientific, analytical, medical, or laboratory instrumentation.
  • Strong troubleshooting and problem‑solving skills involving technical and mechanical systems.
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple priorities effectively.
  • Willingness to travel extensively as required.
• Preferred:
  • Experience supporting life science or biotechnology instrumentation.
  • Familiarity with instrument qualification and validation processes (IQ/OQ/PQ).
  • Basic laboratory skills, including pipetting and sample preparation.
  • Experience working in regulated environments and documenting activities within quality systems.

Travel Requirements

• Ability to travel approximately 50% to 75%, including domestic and occasional international travel.

Physical Requirements

• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to stand, walk, sit, and perform detailed hands‑on technical work for extended periods.
• Comfortable working in laboratory and customer‑site environments.

Job Type & Location

This is a Permanent position based out of Woburn, MA.

Pay And Benefits

The pay range for this position is $90000.00 - $120000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Employees enjoy a comprehensive benefits package including 100% employer‑paid medical, dental, and vision coverage for employees, 50% dependent coverage, 401(k) match, generous PTO, and floating holidays.

Workplace Type

This is a fully onsite position in Woburn,MA.

Application Deadline

This position is anticipated to close on Sep 22, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.