Field Service Engineer

Yoh Idibu; Wichita (KS); On-site; USD 67,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

401K Retirement Savings Plan

Life & Disability Insurance

Training opportunities

Direct Deposit & epayroll

Job summary

Yoh is seeking a Field Service Engineer to provide expert technical support for lithium-ion aircraft battery, power conversion, and power systems. You will troubleshoot, install, and operate products while delivering top-notch customer service from a field-based role in Wichita, KS.

The position requires at least 5 years in aviation technical support, strong knowledge of aircraft electrical systems, and experience with aviation certifications and FAR/FAA/EASA requirements.

Qualifications

• Minimum of 5 years of direct aviation experience and technical support in a customer-facing environment.
• Extensive knowledge of aircraft electrical systems and strong troubleshooting skills for installation and operation.
• Experience in conducting tests/inspections of avionics and electrical systems.
• Knowledge of aviation certification requirements (DO-160, DO-254, DO-178, DO-311a) for TSO/Type/ Supplemental Type Certification activities.
• Familiarity with FAR Part repair station requirements, FAR Parts 91, 23, 25, and current FAA/EASA requirements.
• Proficiency with Microsoft Office and CRM systems; strong attention to detail and organization.

Responsibilities

• Diagnose customer issues and determine action steps using company databases and cross-functional collaboration.
• Serve as the primary technical interface for installation, configuration, operation, and management of products.
• Assist in developing technical sales presentations for customer meetings, trade shows, and conferences.
• Monitor field data for reliability trends and coordinate root cause analysis with Quality and Engineering teams.
• Track and manage support cases to ensure timely resolution and maintain records of communications.
• Participate in industry trade shows as required.
• Travel up to 15% to meet business needs.

Skills

Aviation experience

Troubleshooting

Customer support

CRM proficiency

Microsoft Office

Education

Bachelor's degree in related field

Tools

CRM systems

Microsoft Office

Job description

As a Field Service Engineer focused you’ll provide expert technical support for our full lineup of lithium-ion aircraft battery, power conversion and other electrical power system products. To be successful in this role, you’ll need to be able to accurately troubleshoot technical issues, while providing a top-notch customer experience.

THIS POSITION MAY BE FOR YOU IF…

• You have a minimum of 5 years of direct aviation experience and technical support activities in a customer support environment.
• You have extensive knowledge and understanding of aircraft electrical systems and are skilled at troubleshooting and problem-solving system installation and operation.
• You are experienced in conducting tests and inspections of aircraft avionics and electrical systems to evaluate field function and operation.
• You have knowledge of aviation certification requirements and disciplines such as DO-160, DO-254, DO-178, DO-311a as they relate to TSO, Type Certification or Supplemental Type Certification activities.
• You have experience with FAR Part repair station requirements, FAR Parts 91, 23, 25 operations and current FAA and EASA requirements.
• You are proficient with Microsoft Office and CRM systems.
• You have strong attention to detail.
• You are organized, focused, and results oriented.
• You are a problem-solver with critical thinking and prioritizing skills.
• You have excellent verbal, written, and interpersonal communication skills.
• You are comfortable spending most of the day on the phone at your desk in an open office environment.

WE WOULD REALLY LIKE IT IF… (but it’s not a deal breaker)

• You have a working familiarity with aircraft instruments and avionics and would be able to provide technical support for those types of products in a backup capacity.
• You have knowledge of FAA Special Conditions.
• You have a bachelor’s degree in a related field.
• You hold a FAA A&P and/or pilot certification.

WHAT YOU CAN EXPECT FROM ONE DAY TO THE NEXT…

Job Description

• Diagnose customer issues and identify the action required (using company databases, customer information, and collaboration with other departments) to reach resolution
• Serve as a primary technical interface for support of installation, configuration, operation, and management of products
• Assist in the development of technical sales presentations to support customer meetings, trade shows, and conferences
• Monitor field data for reliability trends and proactively coordinate with Quality and Engineering technical teams for root cause analysis and resolution
• Track and monitor support cases to ensure timely resolution and effective follow through
• Maintain accurate records of all service and support communications
• Participate in industry trade shows as required
• Travel up to 15% to meet business needs

Estimated Min Rate: $66500.00

Estimated Max Rate: $95000.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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