Field Service Engineer

Yoh Services LLC; Wichita (KS); On-site; USD 67,000 - 95,000; Full time

Benefits offered by this job

Medical & Dental

Health Savings Account

Life & Disability Insurance

Voluntary Benefits

Employee Assistance Program

401K Plan

Direct Deposit

Referral Bonus

Training & Certification

Job summary

Yoh, a Day & Zimmermann company, is seeking a Field Service Engineer to deliver expert technical support across our lithium-ion aircraft battery, power conversion, and electrical power system products. You will troubleshoot complex issues and ensure outstanding customer service on every interaction.

The role requires 5+ years aviation experience, strong knowledge of avionics, and willingness to travel up to 15%.

Qualifications

• Minimum 5 years of direct aviation experience and technical support in a customer-facing environment.

Responsibilities

• Diagnose customer issues and determine actions to reach resolution using company databases and cross-department collaboration.
• Serve as the primary technical interface for installation, configuration, operation, and management of products.
• Assist in developing technical sales presentations for meetings, trade shows, and conferences.
• Monitor field data for reliability trends and coordinate with Quality and Engineering for root-cause analysis.
• Track and monitor support cases to ensure timely resolution and follow-through.
• Maintain accurate records of all service and support communications.
• Travel up to 15% to meet business needs.

Skills

Aviation experience

Technical support

Troubleshooting

CRM experience

MS Office

Phone/Customer communication

Field service

Education

Bachelor's degree in a related field

Tools

CRM systems

Microsoft Office

Job description

As a Field Service Engineer focused you'll provide expert technical support for our full lineup of lithium-ion aircraft battery, power conversion and other electrical power system products. To be successful in this role, you'll need to be able to accurately troubleshoot technical issues, while providing a top-notch customer experience.

THIS POSITION MAY BE FOR YOU IF

• You have a minimum of 5 years of direct aviation experience and technical support activities in a customer support environment.
• You have extensive knowledge and understanding of aircraft electrical systems and are skilled at troubleshooting and problem-solving system installation and operation.
• You are experienced in conducting tests and inspections of aircraft avionics and electrical systems to evaluate field function and operation.
• You have knowledge of aviation certification requirements and disciplines such as DO-160, DO-254, DO-178, DO-311a as they relate to TSO, Type Certification or Supplemental Type Certification activities.
• You have experience with FAR Part repair station requirements, FAR Parts 91, 23, 25 operations and current FAA and EASA requirements.
• You are proficient with Microsoft Office and CRM systems.
• You have strong attention to detail.
• You are organized, focused, and results oriented.
• You are a problem-solver with critical thinking and prioritizing skills.
• You have excellent verbal, written, and interpersonal communication skills.
• You are comfortable spending most of the day on the phone at your desk in an open office environment.

WE WOULD REALLY LIKE IT IF (but it's not a deal breaker)

• You have a working familiarity with aircraft instruments and avionics and would be able to provide technical support for those types of products in a backup capacity.
• You have knowledge of FAA Special Conditions.
• You have a bachelor's degree in a related field.
• You hold a FAA A&P and/or pilot certification.

WHAT YOU CAN EXPECT FROM ONE DAY TO THE NEXT

Job Description

• Diagnose customer issues and identify the action required (using company databases, customer information, and collaboration with other departments) to reach resolution
• Serve as a primary technical interface for support of installation, configuration, operation, and management of products
• Assist in the development of technical sales presentations to support customer meetings, trade shows, and conferences
• Monitor field data for reliability trends and proactively coordinate with Quality and Engineering technical teams for root cause analysis and resolution
• Track and monitor support cases to ensure timely resolution and effective follow through
• Maintain accurate records of all service and support communications
• Participate in industry trade shows as required
• Travel up to 15% to meet business needs

Estimated Min Rate: $66500.00

Estimated Max Rate: $95000.00

What's In It for You?

Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice

Stay Safe During Your Job Search

Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.