Field Service Engineer (Product Support Specialist)

Mid-Continent Instruments and Avionics; Wichita (KS); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Above-market pay

Comprehensive benefits package

Work-life balance

Job summary

Mid-Continent Instruments and Avionics is seeking a Field Service Engineer to provide expert technical support for aircraft battery and electrical power systems. The role requires a minimum of 5 years of aviation experience, troubleshooting skills, and excellent communication abilities.

Successful candidates will work closely with customers and must be knowledgeable about aircraft electrical systems. This position offers competitive pay and benefits, as well as opportunities for career growth in a supportive environment.

Qualifications

• Minimum of 5 years of aviation experience and technical support.
• Strong understanding of FAA requirements and disciplines.
• Excellent verbal and written communication skills.

Responsibilities

• Provide expert technical support for electrical power systems.
• Conduct tests and inspections of aircraft systems.
• Troubleshoot installation and operation of systems.

Skills

Troubleshooting technical issues

Knowledge of aircraft electrical systems

Good customer experience

Attention to detail

Verbal, written, and interpersonal communication skills

Education

Bachelor's degree in a related field

Tools

Microsoft Office

CRM systems

Job description

“Where your work is valued—above-market pay, real work-life balance, and a team that feels like home.”

As a Field Service Engineer focused on our Aircraft Battery and Electrical Power Systems products, you’ll provide expert technical support for our full lineup of lithium-ion aircraft battery, power conversion and other electrical power system products. To be successful in this role, you’ll need to be able to accurately troubleshoot technical issues, while providing a top‑notch customer experience.

Requirements & Responsibilities

• You have a minimum of 5 years of direct aviation experience and technical support activities in a customer support environment.
• You have extensive knowledge and understanding of aircraft electrical systems and are skilled at troubleshooting and problem‑solving system installation and operation.
• You are experienced in conducting tests and inspections of aircraft avionics and electrical systems to evaluate field function and operation.
• You have knowledge of aviation certification requirements and disciplines such as DO-160, DO-254, DO-178, DO-311a as they relate to TSO, Type Certification or Supplemental Type Certification activities.
• You have experience with FAR Part repair station requirements, FAR Parts 91, 23, 25 operations and current FAA and EASA requirements.
• You are proficient with Microsoft Office and CRM systems.
• You have strong attention to detail.
• You are organized, focused, and results oriented.
• You are a problem-solver with critical thinking and prioritizing skills.
• You have excellent verbal, written, and interpersonal communication skills.
• You are comfortable spending most of the day on the phone at your desk in an open office environment.

Preferred Qualifications

• You have a working familiarity with aircraft instruments and avionics and would be able to provide technical support for those types of products in a backup capacity.
• You have knowledge of FAA Special Conditions.
• You have a bachelor’s degree in a related field.
• You hold an FAA A&P and/or pilot certification.
• Travel up to 15% to meet business needs.
• We provide above‑market pay and a comprehensive benefits package.
• We promote an environment where you can excel in your career while maintaining a healthy work‑life balance.

Mid-Continent Instruments and Avionics manufactures certified instruments, avionics and power solutions for the global aerospace industry and operates one of the largest maintenance, overhaul and exchange programs in the world. The company’s True Blue Power division is a leader in the design and manufacture of advanced lithium‑ion aircraft batteries, USB chargers, inverters and converters.

At Mid-Continent Instruments and Avionics, we are committed to quality, service, integrity, and professionalism. Our employees serve the best customers from all over the world in general, business and commercial, advanced air mobility, defense and special missions markets. In this role, you’ll be part of the reason our customers consider us a premier instrument, avionics, and aircraft power solutions provider.

This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required. Actual compensation offered within the targeted salary range will be determined by factors such as job‑related knowledge, skills, and experience.