Field Service Engineer

Boston Dynamics, Inc.; Waltham (MA); On-site; USD 73,670 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Boston Dynamics, Inc. is seeking a Field Service Engineer to support Stretch Robotics at customer sites, delivering end-to-end field service solutions.

The role requires strong technical capabilities, customer empathy, and a high travel tolerance (up to 80%). You will work independently and collaborate with Sales, Engineering, and Service teams to ensure rapid issue resolution and top-tier customer outcomes.

Qualifications

• Experience delivering high quality field service to customers.
• Experience working with highly specialized platform technology.
• Strong customer management and communication skills in a service environment.
• Proven track record of meeting metrics like CSAT, response, and resolution times.
• Experience performing repairs/maintenance on mechanical equipment.
• Experience using power tools and specialized equipment.

Responsibilities

• Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our internal and external customers.
• Collaborate with Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently.
• Ensure world-class support outcomes – CSAT, issue resolution time, and first-time-fix metrics.
• Document and complete service administration activities promptly in our CRM.

Skills

Field service experience

Complex platform tech

Customer communication

Metrics tracking

Mechanical repair

Power tools

Job description

As a Field Service Engineer, you will help strengthen our world‑class service and support efforts to meet the demands of our customers. Every day, you will work to support our advanced Stretch Robotics in the field at customer worksites to deliver end‑to‑end customer‑driven solutions. To thrive in this role, you must have exceptional technical capabilities, deep empathy for our customers, and familiarity with field‑service roles. You must be independent, decisive, and maintain a high attention to detail. Our ideal candidate must have a high threshold for travel, and the knowledge, experience, and willingness to help us formalize and build a strong foundation of field service for which we can expand upon. Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe‑inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.

Responsibilities

• Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our internal and external customers.
• Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently.
• Ensure world‑class support outcomes – Customer Satisfaction (CSAT), issue resolution time, and first‑time‑fix metrics.
• Document and complete service administration activities promptly in our CRM.

Qualifications

• Prior experience in a role delivering high quality, highly reliable, and highly responsive field service.
• Support experience with highly specialized and complex platform technology.
• Customer management and communication skills with demonstrated experience in a customer support environment.
• Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction.
• Prior experience performing repairs/maintenance on mechanical equipment.
• Experience using power tools and specialized equipment.

Travel Requirements

Ability to travel up to 80% of the time.

Employment Eligibility

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.

Compensation

The base pay range for this position is between $73,670 to $90,000 annually. Base pay will depend on multiple individualized factors including, but not limited to internal equity, job‑related knowledge, skills and experience. This range represents a good faith estimate of compensation at the time of posting.

Benefits

Boston Dynamics offers a generous Benefits package including medical, dental, vision, 401(k), paid time off and an annual bonus structure. Additional details regarding these benefit plans will be provided if an employee receives an offer for employment.