Field Service Engineer

KHR - Recruitment Specialists; Wallingford (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Fully stocked company vehicle

Paid expenses, plus mobile phone and iPad

25 days annual leave plus bank holidays

Full training

Supportive and friendly working environment

Company uniform

Job summary

A recruitment agency is looking for an experienced Field Service Engineer to provide technical support and maintenance for advanced laser systems across various customer sites. The role involves servicing, installing new systems, and providing on-site training to clients. Candidates should have relevant experience with laser systems, a clean driving license, and strong interpersonal skills. The position offers a competitive salary, company vehicle, and a supportive work environment, among other benefits.

Qualifications

• Proven experience servicing and maintaining advanced laser systems.
• Experience with Universal Laser Systems or equivalent US/Chinese models.
• Full, clean UK driving license.

Responsibilities

• Service and repair laser systems on customer sites.
• Install new systems and deliver training.
• Complete service reports and maintain communication with customer service.

Skills

Experience servicing and maintaining advanced laser systems

Strong customer service skills

Communication skills

Understanding of design software

Tools

Universal Laser Systems

LEV qualification

Job description

Let KHR help you find the perfect candidate

£Neg + company vehicle + fully paid expenses

Role: Field Service Engineer
Contract Type: Permanent
Starting Salary: £Neg + Benefits + company vehicle + expenses + phone
Hours: Mon-Fri 9am-5pm (must be flexible, hours often vary, and occasional overnight stays will be required)
Area to Cover: Southwest to East of England

Our client is an established supplier and service provider of advanced laser systems and is seeking an experienced Field Service Engineer to deliver high-quality technical support to their customer base across the region.

As a Field Service Engineer, you will play a key role in ensuring the reliable performance and longevity of advanced laser systems across a diverse customer base. This includes carrying out scheduled maintenance visits, responding to technical service requests, diagnosing/resolving faults, and delivering professional on-site support and training. You will work closely with the central service team to coordinate activities while maintaining high standards of customer service.

Responsibilities

• Attend customer sites to service and repair laser systems across a specified product range, as directed.
• Install new systems and deliver customer training.
• Confidently provide on-site training sessions.
• Complete comprehensive and accurate Service Reports for each visit, following company procedures.
• Maintain regular communication with the customer service team and reporting manager.
• Participate in training sessions and meetings at the company’s head office in Kent.
• Assist with system demonstrations both at the head office and in the field.
• Undertake any additional duties appropriate to the role, as required.

Job Requirements

• Proven experience servicing and maintaining advanced laser systems, with a strong understanding of relevant design software packages.
• Experience with Universal Laser Systems or equivalent US/Chinese models.
• Full, clean UK driving licence.
• Hold a LEV (Local Exhaust Ventilation) qualification.
• Strong customer service and communication skills.

What Is Offered

• Fully stocked company vehicle
• Paid expenses, plus mobile phone and iPad
• 25 days annual leave plus bank holidays
• Full training
• Supportive and friendly working environment
• Company uniform
• Strong problem-solving abilities

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd.