Field Service Engineer

AMETEK; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

AMETEK’s CAMECA division seeks a Field Service Engineer to diagnose, repair, and maintain advanced microanalysis instruments. You will install systems, perform site inspections, and train users to ensure optimal performance across locations.

Remote support and strong customer relationships will be key to success in this global role. We value engineers with 3+ years in field service, a technical degree, and a proven ability to travel up to 70%.

Qualifications

• Bachelor’s degree in engineering (Electrical, Mechanical, or related field).
• 3+ years of field service or technical support experience.
• Proficient in using hand tools and electrical diagnostic tools.
• Excellent verbal and written communication; strong customer focus.
• Willing to travel extensively (70%); valid driver’s license and passport.

Responsibilities

• Perform diagnostic analysis, troubleshooting, and on-site repairs of microanalysis instruments.
• Routine preventive maintenance to ensure optimal system performance.
• Installations, including pre-delivery site inspections.
• Train users on operation, maintenance, and best practices.
• Provide remote support and cultivate strong customer relationships.

Skills

Verbal communication

Written communication

Troubleshooting

Analytical skills

Teamwork

Willingness to travel

Education

Bachelor's degree in engineering (Electrical/Mechanical) or related field

Tools

Hand tools

Electrical diagnostic tools

Job description

Reporting to the Field Service Supervisor, the Field Service Engineer is responsible for providing expert troubleshooting, diagnostics, repairs, and maintenance to ensure the optimal performance of our advanced analytical systems.

The Field Service Engineer will also play a critical role in supporting customers remotely, performing installations, delivering training, and maintaining strong client relationships to drive satisfaction and loyalty.

Responsibilities

• Perform diagnostic analysis, troubleshooting, and on-site repairs of microanalysis instruments.
• Conduct routine preventive maintenance and ensure optimal system performance.
• Perform system installations, including site inspections prior to delivery, to ensure readiness.
• Train instrument users on operation, maintenance, and best practices.

Support And Customer Engagement

• Provide technical support to customers remotely to resolve issues efficiently.
• Promote CAMECA products and services to customers, identifying opportunities to enhance their experience and system performance.
• Develop and maintain strong professional relationships with customers, acting as a trusted partner and ensuring satisfaction with CAMECA solutions.

Inventory & Administration Tasks

• Manage spare parts inventory, adapting stock levels to meet the needs of customers, effectively.
• Complete administrative tasks related to service activities, including intervention reports, site visit reports, expense report submissions, and other required documentation.

Safety & Compliance

• Adhere to all customer site safety protocols during customer visits, to ensure a safe working environment.
• Follow internal and external compliance procedures and standards, related to technical service and field operations.

Continuous Improvement & Learning

• Maintain up-to-date technical knowledge of CAMECA systems, including hardware and software updates.
• Participate in training sessions to enhance technical expertise and interpersonal skills.

Education & Experience

• Bachelor’s degree in engineering (Electrical, Mechanical, or related field) or equivalent technical certification.
• 3+ years of experience in a field service or technical support role, preferably with analytical instruments or similar high-tech equipment.

Requirements

• Technical degree or certification.
• Strong verbal, phone, and written communication skills.
• Proven Field Service experience.
• Proficient in the use of hand tools and electrical diagnostic tools.
• Strong analytical skills, problem solving, and trouble-shooting abilities.
• Able to work in a team environment.
• Excellent computer skills.
• Valid driver's license and passport
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
• Willingness to travel extensively (regionally/globally) based on customer needs (70%)

About The Business Unit

CAMECA is a world leader in the design and manufacture of scientific instruments for elemental and isotopic microanalysis. CAMECA is a business unit of AMETEK, Inc., with offices located in Paris, France, and Madison, WI. CAMECA is committed to continuously broadening our product offerings and expanding the range of applications each instrument and technique can address through sustained, long-term R&D investments and close collaborations with leading academic research units. Today, our products serve a broad range of laboratory and process control applications in end markets that include semiconductor, nanoscience, environment, geology, nuclear, and material sciences.

Compensation

Employee Type: Salaried

Currency: USD

Salary Minimum: 90,000

Salary Maximum: 130,000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, please click here.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].