Field Service Engineer

General Motors of Canada; United States; Remote; USD 72,000 - 112,000; Full time

Job summary

General Motors is seeking a Field Service Engineer to provide on-site automotive support across a defined territory. This role involves diagnosing vehicle issues, collaborating with dealership management, and ensuring service readiness to minimize repurchases. Candidates should possess extensive dealership experience and strong problem-solving skills, with a focus on customer satisfaction and technical training.

Benefits

Comprehensive health benefits

Incentive pay

Financial benefits

Qualifications

• Must be 100% geographically mobile within the USA.
• State-specific automotive technician certifications required.
• Experience maintaining customer satisfaction across multiple locations.

Responsibilities

• Provide on-site automotive technical support to dealerships.
• Diagnose and direct repairs to reduce vehicle repurchases.
• Conduct technical training sessions at dealerships.

Skills

Automotive dealership service experience

Customer relationship skills

Problem resolution skills

Communication skills

Time management skills

Education

Technical or academic degrees

Tools

Data Bus Diagnostic Tools

Pico Scope

Job description

Job Description

Remote: This position does not require the employee to be on-site full-time. The role enables off-site work on a permanent basis, with territory visits to dealerships occurring regularly.

The territory covers from San Jose, CA to San Luis Obispo, CA. The selected candidate must live in the territory or relocate to Gilroy, CA or surrounding areas. Relocation may be provided.

The Role:

GM Field Service Engineers (FSEs) provide on-site automotive, business, and computer technical support to GM’s retail and wholesale communities. Responsibilities include vehicle diagnostics and repairs, escalation support, product problem resolution, and territory management. The primary goal is to diagnose and direct repairs to reduce vehicle repurchases and warranty costs, while providing feedback on service readiness and supporting Techline products at GM dealerships and authorized facilities, including certain GM Fleet accounts.

What You’ll Do:

Retail Support

• Provide third-level, on-site support for automotive technical and Techline issues escalated through GM’s support channels, responding promptly to cases that could lead to vehicle downtime or repurchase situations.
• Collaborate with GM District Managers-Aftersales to review vehicles at risk of repurchase and develop strategies to avoid buy-backs.
• Review current Bulletins for known vehicle concerns with dealership service personnel.
• Drive the PI bulletin process by notifying the TAC Escalation Team of authorized field fixes.
• Conduct ad-hoc technical training sessions at dealerships, covering Techline tools, diagnostic equipment, and procedures.
• Take ownership of dealership concerns, employing effective problem resolution skills.
• Troubleshoot GM-approved, dealership-owned IT hardware and Techline tools, following through to resolution.
• Address customer issues at dealerships via phone or in person, including fleet locations when authorized.
• Report on the dealership’s overall service readiness.
• Assist in technician recruitment and retention by reviewing pipeline options with dealership management.

Wholesale Support

Develop strong relationships with GM national and regional management, focusing on product quality and minimizing repurchases. Represent GM in the field for technical and product information, providing feedback and support for arbitration, legal cases, and vehicle launches, as well as regional activities and team effectiveness reporting.

Additional Job Description

Required Skills & Abilities:

• Extensive hands-on automotive dealership service experience or equivalent.
• Must be 100% geographically mobile within the USA.
• State-specific automotive technician certifications, with relocation in mind.
• Knowledge of GM Essential Service tools.
• Valid driver’s license with a clean record.
• Proficiency in MS Office applications.
• Ability to manage and resolve dispatch cases efficiently.
• Strong customer relationship skills with dealership management.
• Self-motivated with minimal supervision and ongoing skill development.
• Experience maintaining customer satisfaction across multiple locations.
• Ability to create and deliver specialized training.
• Excellent communication and time management skills.

Preferred Qualifications:

• Over 5 years of dealership service experience.
• Technical or academic degrees.
• Proficiency with Data Bus Diagnostic Tools and Pico Scope.
• 10+ years supporting customers or in related roles.
• Experience with vehicle control systems, GM applications, and GM training platforms.
• GM Master Technician credentials and ASE certifications.

Compensation:

The estimated salary range is $72,700 - $111,400, with actual offers varying based on experience and factors. Incentive pay and benefits are also offered.

This position requires the ability to legally operate a motor vehicle regularly.

GM does not sponsor immigration-related visas for this role.

About GM

Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion. We foster an inclusive environment where all employees belong and thrive.

Benefits Overview

From day one, GM offers comprehensive health, wellness, and financial benefits. Learn more about our Total Rewards Resources.

Non-Discrimination and Equal Opportunity

GM is committed to a discrimination-free workplace that fosters inclusion and belonging, making employment decisions free of bias and based on merit.

Accommodations

GM provides accommodations for individuals with disabilities. Contact us via email or phone for assistance, including specific accommodation requests.