Field Service Engineer

HP; United States; On-site; USD 82,656,000 - 103,320,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

EAP (Employee Assistance Program)

FSA (Flexible Spending Account)

Life insurance

Parental leave (4–12 weeks)

13 paid holidays

Paid time off

Flexible vacation

Job summary

HP’s Global Customer Support Organization is seeking a Field Service Technician specializing in Large Format Printers. You’ll perform on-site installation, diagnostics, and repair from your home base in New Jersey, traveling to customer sites to keep printing solutions running smoothly.

You’ll train customers, follow installation plans, monitor systems, and proactively address issues to minimize downtime, while building trust with clients through clear communication and reliable service.

Qualifications

• 6–8 years in field service or printer repair, HP experience preferred.
• Valid driver’s license and reliable transportation.
• Ability to lift, bend, and stoop throughout the day.
• Excellent communication and problem-solving abilities.
• Knowledge of inkjet printing technology and color management.

Responsibilities

• Install and configure large-format printers.
• Maintain and repair mechanical, electrical, and software issues.
• Educate customers on proper usage, color management, and best practices.
• Follow installation and escalation plans to meet deadlines and quality standards.
• Use monitoring tools to identify and prevent potential issues before they impact operations.
• Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Electronic troubleshooting

Inkjet printing

Color management

Computer networking

Pneumatic systems

Color calibration

Job description

Field Service Technician – Large Format Printers

Join HP’s Global Customer Support Organization as a Field Service Technician specializing in Large Format Printers. In this role, you’ll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs. You’ll work from your home base in New Jersey, traveling to customer sites to ensure their printing solutions run flawlessly. This is more than a technical role—it’s about building trust, solving problems, and keeping businesses moving.

What You’ll Do

• Install & Configure: Set up large-format printers, including hardware, software, and network components.
• Maintain & Repair: Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.
• Customer Training: Educate customers on proper usage, color management, and best practices.
• Project Execution: Follow installation and escalation plans to meet deadlines and quality standards.
• Proactive Support: Use monitoring tools to identify and prevent potential issues before they impact operations.
• Customer Engagement: Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

What You Bring

• Technical Expertise:
  • Strong mechanical, electrical, and electronic troubleshooting skills
  • Knowledge of inkjet printing technology and color management
  • Solid computer/networking skills
• Experience:
  • 6–8 years in field service, technical support, or printer repair (HP experience preferred)
• Soft Skills:
  • Excellent communication and problem-solving abilities
  • Ability to work independently and under pressure
• Other Requirements:
  • Valid driver’s license and reliable transportation
  • Ability to lift, bend, and stoop throughout the day

Specialized Skills

• Pneumatic systems knowledge
• Color calibration and management expertise
• Ability to integrate hardware/software solutions

Location

Candidate must reside in New Jersey.

This is a field-based role with travel to customer sites.

Salary

The pay range for this position is $28.85 to $36.05 USD per hour (applies to United States of America candidates only). Pay varies by work location, job‑related knowledge, skills, and experience.

Benefits

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law

Why HP?

At HP, you’ll join a team that values innovation, integrity, and customer success. You’ll receive world‑class training, work with cutting‑edge technology, and have opportunities to grow your career in a global organization.

Services

Schedule - Full time

Shift - No shift premium (United States of America)

Travel - 75%

Relocation - No

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"