Field Service Engineer

GoTo; United States; Remote; USD 62,000 - 103,000; Full time

Job summary

GoTo is seeking a Field Service Engineer to integrate and support clients with UCC products. The role requires strong networking skills and experience in IT, including VoIP and automation. With a commitment to diversity and continuous development, this position promises a dynamic work environment and competitive compensation.

Benefits

Comprehensive benefits

Wellness programs

Opportunities for learning and development

Qualifications

• 2-4 years in Network Support focusing on Routing and Switching.
• Understanding of Unified Communications.
• Experience with AD, LDAP, and SSO Integrations.

Responsibilities

• Ensure customer network environment compatibility with UCC Products.
• Onboard accounts within company SLAs.
• Serve as the lead technical contact for troubleshooting.

Skills

Networking

VoIP

Automation

Communication

Time Management

Education

Cisco Certification

Microsoft Certification

Python Experience

Juniper Certification

Job description

Within: Pennsylvania, Indiana, Illinois, Wisconsin, Michigan

Field Engineering at GoTo:

At GoTo, we’re passionate about building powerful, flexible-work software that empowers individuals to thrive professionally and personally. We’re also dedicated to fostering a diverse and inclusive work environment where everyone’s unique perspective is valued. When you join a GoTo product team, you’ll play a vital role in this process, seeing your work used by millions of users worldwide. With plenty of opportunities for growth and learning, blaze your own trail with us.

As a member of the Field Engineering team, you will be responsible for assisting new clients implement our products. We are looking for someone with experience in IT. Specifically someone with networking, VoIP and Automation experience.

Your Day to Day

As a Field Service Engineer, you would be working on:

Being responsible to ensure customer network environment compatibility with our UCC Products.

Onboarding accounts inside of company SLAs.

Ensuring customer satisfaction and confidence throughout the setup process.

Being the lead technical contact on all troubleshooting and integration of our products into the client’s environment.

Integrating existing customer equipment with our cloud pbx system.

Developing APIs and automating services based on customer requirements.

What We’re Looking For

As a Field Service Engineer, your background will look like:

A minimum of 2-4 years of experience in Network Support with emphasis on Routing and Switching, and an understanding of Unified Communications.

Cisco, Python, Juniper, Microsoft Certifications are a plus

Excellent communication, and time management skills

Ability to develop and maintain close customer relationships, and the ability to work inside a team.

Maintain continuous professional development including technical and sales/soft skills.

Be able to perform AD, LDAP and SSO integrations.

Can integrate external solutions that are compatible with our products

Experience with Communications/Voice over IP/Video over IP, SIP, ASTERISK and firewalls/network security

Experience onboarding and troubleshooting NICE InContact, Microsoft Teams

Experience with automation, python and REST API and POSTMAN

At GoTo, inclusion and belonging are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and

development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more.

Annual Base Salary Range: $62,000.00 - $102,500.00

Job Description

Where you’ll work: US (remote)

Within: Pennsylvania, Indiana, Illinois, Wisconsin, Michigan

Field Engineering at GoTo:

At GoTo, we’re passionate about building powerful, flexible-work software that empowers individuals to thrive professionally and personally. We’re also dedicated to fostering a diverse and inclusive work environment where everyone’s unique perspective is valued. When you join a GoTo product team, you’ll play a vital role in this process, seeing your work used by millions of users worldwide. With plenty of opportunities for growth and learning, blaze your own trail with us.

As a member of the Field Engineering team, you will be responsible for assisting new clients implement our products. We are looking for someone with experience in IT. Specifically someone with networking, VoIP and Automation experience.

Your Day to Day

As a Field Service Engineer, you would be working on:

• Being responsible to ensure customer network environment compatibility with our UCC Products.

• Onboarding accounts inside of company SLAs.

• Ensuring customer satisfaction and confidence throughout the setup process.

• Being the lead technical contact on all troubleshooting and integration of our products into the client’s environment.

• Integrating existing customer equipment with our cloud pbx system.

• Developing APIs and automating services based on customer requirements.

What We’re Looking For

As a Field Service Engineer, your background will look like:

• A minimum of 2-4 years of experience in Network Support with emphasis on Routing and Switching, and an understanding of Unified Communications.

• Cisco, Python, Juniper, Microsoft Certifications are a plus

• Excellent communication, and time management skills

• Ability to develop and maintain close customer relationships, and the ability to work inside a team.

• Maintain continuous professional development including technical and sales/soft skills.

• Be able to perform AD, LDAP and SSO integrations.

• Can integrate external solutions that are compatible with our products

• Experience with Communications/Voice over IP/Video over IP, SIP, ASTERISK and firewalls/network security

• Experience onboarding and troubleshooting NICE InContact, Microsoft Teams

• Experience with automation, python and REST API and POSTMAN

At GoTo, inclusion and belonging are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and

development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more.

Annual Base Salary Range: $62,000.00 - $102,500.00

The above shows our ranges from minimum to maximum. Your compensation will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for a variable pay component and benefits.

About the company

GoTo, formerly LogMeIn Inc., is a flexible-work provider of software as a service and cloud-based remote work tools for collaboration and IT management, with products including GoTo Connect, GoTo Resolve, Rescue, Central, and more, built for small and ...

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