Field Service Engineer

Coburn Technologies, Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Travel reimbursement including company car

Growth opportunities

Flexible work hours

Job summary

A leader in optical technologies is looking for a Field Service Engineer to provide exceptional customer service through installations, troubleshooting, and training. The role requires extensive travel across the US and offers flexibility with competitive pay. Ideal candidates should have at least 5 years of experience and strong problem-solving skills. Join an innovative team that shapes the future of optical technologies.

Qualifications

• Hands-on experience troubleshooting and repairing electro-mechanical systems.
• At least 5 years of field engineering experience in the ophthalmic lens lab industry.
• Possession of a valid driver’s license and passport.

Responsibilities

• Plan and execute product installations to ensure customer satisfaction.
• Calibrate systems to precise standards and troubleshoot issues in the field.
• Provide expert knowledge and training to customers.

Skills

Technical troubleshooting expertise

Problem-solving skills

Strong communication skills

Customer-focused attitude

Ability to work independently

Education

5+ years of experience in field engineering

Tools

Electromechanical systems

Tools for troubleshooting

Job description

Overview

All Jobs > Field Service Engineer -Remote (US-based, with extensive travel required)

Field Service Engineer -Remote (US-based, with extensive travel required)

Fully Remote • Remote (US-based, with extensive travel required) • Service

Description

Are you ready to take your career to the next level?
At Coburn Technologies, we're at the forefront of cutting-edge optical lens processing and vision diagnostic systems. We're currently accepting applications for passionate, driven, and skilled Field Service Engineers to join our team of innovators, problem solvers, and customer champions. If you're someone who thrives on delivering exceptional service, loves a dynamic work environment, and enjoys the challenge of troubleshooting and installing state-of-the-art systems, this is the opportunity for you!

Why Coburn?
Coburn Technologies is a recognized leader in the optical industry, and we are proud to offer our employees a vibrant work culture where innovation, teamwork, and customer satisfaction are key to our success. As a Field Service Engineer, you’ll be instrumental in delivering top-tier customer experiences through expert system installations, training, troubleshooting, and ongoing support. Plus, you’ll have the chance to travel across a variety of exciting regions, working closely with a collaborative team to make a tangible impact in the optical space.

What You’ll Be Doing

You will be the face of Coburn Technologies on the ground, directly impacting our clients’ success. Your role will include:

• Installation Excellence: Planning, coordinating, and executing smooth product installations, ensuring maximum customer satisfaction and seamless integration of systems.
• System Calibration & Troubleshooting: Calibrating systems to precise standards, identifying technical issues, and providing quick solutions in the field.
• Customer Support & Training: Providing expert product knowledge and training to customers, ensuring they fully understand and can effectively use the systems.
• Technical Expertise: Troubleshooting complex issues, upgrading systems in the field, and acting as a liaison between customers, technical support, and our engineering teams.
• Collaborative Teamwork: Partnering with cross-functional teams to gather feedback, share technical insights, and contribute to future product developments.

Travel and Flexibility

This is a role for someone who enjoys a dynamic, fast-paced environment and the freedom to travel. You will be expected to travel extensively throughout your assigned territory, with occasional international travel. A company car and maintenance coverage are provided to support your travel needs.

• Competitive Pay: Compensation based on experience, with opportunities for overtime.
• Travel Reimbursement: Company car, fuel, and maintenance provided for job-related travel.
• Growth Opportunities: Coburn Technologies offers various paths for professional development and career progression in a growing company.
• Work-Life Balance: Flexible work hours, with opportunities to manage your own schedule when not traveling.

Requirements

Field Service Engineer - What We’re Looking For:
To excel in this role, you'll need:

• Technical Expertise: Hands-on experience troubleshooting and repairing electro-mechanical systems. Knowledge in surfacing, coating, and finishing of optical lenses is highly preferred.
• Problem-Solving Skills: The ability to think on your feet and apply sound judgment to resolve customer issues in real-time.
• Strong Communication: Excellent verbal and written communication skills to effectively interact with customers, team members, and leadership.
• Customer-Focused Attitude: A “can do” approach with a passion for providing outstanding service and building long-term customer relationships.
• Experience: At least 5 years of field engineering experience in the ophthalmic lens lab industry, including technical training in electro-mechanical machinery.
• Willingness to Travel: Extensive travel by car and airplane is required, with the ability to work in various locations.
• Certifications: Possession of a valid driver’s license, credit card, and passport (for international travel).

Physical Requirements

• Ability to lift and move boxes, parts, and assemblies up to 50 pounds.
• Comfortable working in both standing and seated positions for extended periods.
• Must be able to work with tools and electrical components, including manual dexterity for repetitive tasks.

Excited? So are we!
At Coburn Technologies, you’ll be joining an innovative team that's shaping the future of optical technologies. If you're ready to take your career on the road, work with cutting-edge technology, and make an impact on customer satisfaction, apply today to join us as a Field Service Engineer.

This is more than just a job—it’s a chance to be part of a leading company that’s revolutionizing the optical industry. If you're ready to bring your expertise, creativity, and passion to a thriving team, we want to hear from you!