Field Service Engineer

Rochester Midland Corporation; Santa Ana (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

Rochester Midland Corporation is seeking a Field Service Engineer in Santa Ana, CA to provide expert service on water treatment and food sanitation applications, perform advanced troubleshooting, and ensure top quality standards.

You will install, calibrate equipment, train customers, support remote monitoring, maintain equipment, and collaborate with sales to identify opportunities; strong communication and problem solving are essential.

Qualifications

• Excellent presentation, verbal, and written communication skills.
• Deep knowledge base in cooling, boiler, wastewater and food sanitation.
• Proficient in the use of monitoring and diagnostic tools.
• Able to build professional customer presentations using MS Office tools.
• CRM software

Responsibilities

• Provide in-depth advice on customer applications for optimal performance results.
• Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology.
• Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems.
• Maintain and develop the relationship with customers and key stakeholders along with the sales account manager.
• Deliver customer technical training as required.
• Identify new business opportunities and transfer sales leads to the sales teams.
• Provide comprehensive customer service report according to RMC policies using RMC tools.
• Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle.
• Complete all administrative requirements including basic skills/safety training courses.
• Manage inventory / supplies required at customer site.
• Deliver upon service KPIs, including safety, productivity, customer satisfaction.

Skills

Communication skills

Food/water sanitation knowledge

Monitoring tools

MS Office

CRM software

Education

Bachelor’s degree in chemistry, engineering, or related field

Valid driver’s license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technical Santa Ana, CA, US

2 days ago Requisition ID: 1345

Salary Range: $85,000.00 To $100,000.00 Annually

JOB SUMMARY:

The Field Service Engineer provides an advanced level of service and consultation to the customer's applications needs related to water treatment and / or food sanitation. This position performs advanced troubleshooting and optimization, while maintaining best in class quality standards. It also delivers our value proposition to the customer to secure recurring business, customer satisfaction and long-term customer loyalty.

ESSENTIAL JOB FUNCTIONS

• Provide in-depth advice on customer applications for optimal performance results
• Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology
• Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems
• Maintain and develop the relationship with customers and key stakeholders along with the sales account manager
• Deliver customer technical training as required
• Identify new business opportunities and transfer sales leads to the sales teams
• Provide comprehensive customer service report according to RMC policies using RMC tools
• Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle
• Complete all administrative requirements including basic skills/safety training courses
• Manage inventory / supplies required at customer site
• Deliver upon service KPIs, including safety, productivity, customer satisfaction
• Secure conditions for safe operations, according to existing RMC & Customer policies, procedures
• Perform similar/related duties as needed

EDUCATION/SPECIAL LICENSES OR CERTIFICATION:

• Bachelor’s degree in chemistry, engineering, or related field required
• Valid driver's license

EXPERIENCE:

• Minimum of 5 years of maintenance and water treatment related experience required
• Expert level knowledge of food and water treatment fundamentals, practices, and terminology

SKILLS:

• Excellent presentation, verbal, and written communication skills
• Deep knowledge base in cooling, boiler, wastewater and food sanitation
• Proficient in the use of monitoring and diagnostic tools
• Able to build professional customer presentations using MS Office tools
• CRM software

COMPETENCIES:

• Analytical
• Problem Solving
• Planning, priority setting, and time management
• Autonomous
• Ability to succeed in a fast-paced environment
• Quality and detail oriented
• Teamwork
• Transparency in communication

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:

• Sit or stand for extended periods of time
• Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck
• Ability to climb stairs and ladders
• Visual acuity necessary to utilize computers and electronic devices
• Extra hours and some travel may be required