Field Service Engineer

Rochester Midland Corporation; Houston (TX); On-site; USD 85,000 - 100,000; Full time

Job summary

Rochester Midland Corporation in Houston, TX is seeking a Field Service Engineer to provide advanced service and consultation for water treatment applications. This role includes troubleshooting, optimization, and delivering solutions to ensure customer satisfaction and recurring business.

Responsibilities include on-site installations, equipment calibration, remote monitoring, maintaining pumps and storage systems, and training customers.

Qualifications

• Minimum of 5 years of water treatment and/or related industry experience
• Bachelor’s degree preferred
• Valid driver’s license

Responsibilities

• Provide in-depth advice on customer applications for optimal performance results
• Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology
• Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems
• Maintain and develop the relationship with customers and key stakeholders along with the sales account manager
• Deliver customer technical training as required
• Identify new business opportunities and transfer sales leads to the sales teams
• Provide comprehensive customer service report according to RMC policies using RMC tools
• Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle
• Complete all administrative requirements including basic skills/safety training courses
• Manage inventory / supplies required at customer site
• Deliver upon service KPIs, including safety, productivity, customer satisfaction
• Secure conditions for safe operations, according to existing RMC & Customer policies, procedures
• Perform similar/related duties as needed

Skills

Presentation skills

Verbal communication

Written communication

Water treatment knowledge

Cooling systems

Boiler systems

Wastewater sanitation

Food sanitation

Monitoring tools

Diagnostic tools

MS Office

CRM software

Education

Bachelor’s degree in chemistry/engineering or related field

Tools

MS Office

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

US Sales Full Time Technical Houston, TX, US

2 days ago Requisition ID: 1354

Salary Range: $85,000.00 To $100,000.00 Annually

JOB SUMMARY:

The Field Service Engineer provides an advanced level of service and consultation to the customer’s applications needs related to water treatment. This position performs advanced troubleshooting and optimization, while maintaining best in class quality standards. It also delivers our value proposition to the customer to secure recurring business, customer satisfaction and long-term customer loyalty.

ESSENTIAL JOB FUNCTIONS

• Provide in-depth advice on customer applications for optimal performance results
• Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology
• Service the mechanical installation and secure performance and reliability of pumps, piping, chemical feed systems, storage tanks and other connected systems
• Maintain and develop the relationship with customers and key stakeholders along with the sales account manager
• Deliver customer technical training as required
• Identify new business opportunities and transfer sales leads to the sales teams
• Provide comprehensive customer service report according to RMC policies using RMC tools
• Properly maintain all Company-owned equipment e.g. tools, instruments, safety equipment and vehicle
• Complete all administrative requirements including basic skills/safety training courses
• Manage inventory / supplies required at customer site
• Deliver upon service KPIs, including safety, productivity, customer satisfaction
• Secure conditions for safe operations, according to existing RMC & Customer policies, procedures
• Perform similar/related duties as needed

EDUCATION/SPECIAL LICENSES OR CERTIFICATION:

• Bachelor’s degree in chemistry, engineering, or related field preferred
• Valid driver’s license

EXPERIENCE:

• Minimum of 5 years of water treatment and/or related industry experience required
• Expert level knowledge of water treatment fundamentals, practices, and terminology

SKILLS:

• Excellent presentation, verbal, and written communication skills
• Deep knowledge base in cooling, boiler, wastewater and food sanitation
• Proficient in the use of monitoring and diagnostic tools
• Able to build professional customer presentations using MS Office tools
• CRM software

COMPETENCIES:

• Analytical
• Problem Solving
• Planning, priority setting, and time management
• Autonomous
• Ability to succeed in a fast-paced environment
• Quality and detail oriented
• Teamwork
• Transparency in communication

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:

• Sit or stand for extended periods of time
• Capability to move up to 60 lbs. by hand and 300lbs with use of hand truck
• Ability to climb stairs and ladders
• Visual acuity necessary to utilize computers and electronic devices
• Extra hours and some travel may be required