Field Service Engineer

Orion International; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

Orion International is seeking a hands-on Field Service Engineer to install, maintain, troubleshoot, and repair rapid chill equipment at customer sites. This role requires strong electromechanical skills, independent problem solving, and clear communication with customers.

Local travel to customer sites will be required, with a Monday–Friday schedule and hours varying by customer needs. Applicants should have an associate degree or technical certification, experience in field service or

Qualifications

• Associate degree or technical certification in mechanical, electrical, mechatronics, HVACR, or related field.
• Experience in field service or automated equipment; food processing or semiconductor equipment exposure is valuable.
• Mechanical and electrical troubleshooting abilities; read schematics and mechanical drawings.
• Customer communication skills; ability to work independently.
• Ability to lift and move heavy equipment and work briefly on a ladder.

Responsibilities

• Install and commission equipment; perform preventive maintenance and urgent repairs at customer sites.
• Diagnose mechanical, electrical, and control system issues; verify safe operation and document service work.
• Train customers on equipment operation and maintenance; respond promptly to technical questions.
• Maintain spare parts and tools, and complete service and expense reports accurately and on time.
• Identify design or maintenance improvements and share customer feedback with Engineering and other teams.

Skills

Electromechanical troubleshooting

Reading schematics

Customer communication

Independent problem solving

Education

Associate degree or technical certification in mechanical, electrical, mechatronics, HVACR, or related field

Job description

Schedule: Monday–Friday; hours vary by customer need

Compensation: Salary plus company equity

Travel: Local customer sites

Position Description

Install, maintain, troubleshoot, and repair rapid chill equipment at customer sites. This hands‑on role calls for strong electromechanical skills, independent problem solving, and clear communication with customers.

Responsibilities

• Install and commission equipment; perform preventive maintenance and urgent repairs at customer sites.


• Diagnose mechanical, electrical, and control system issues; verify safe operation and document service work.


• Train customers on equipment operation and maintenance; respond promptly to technical questions.


• Maintain spare parts and tools, and complete service and expense reports accurately and on time.


• Identify design or maintenance improvements and share customer feedback with Engineering and other teams.

Qualifications

• Associate degree or technical certification in mechanical, electrical, mechatronics, HVACR, or a related field preferred.


• Experience in field service or automated equipment, or a strong interest in developing that experience; food processing or semiconductor equipment exposure is valuable.


• Mechanical and electrical troubleshooting skills; ability to read schematics and mechanical drawings.


• Customer communication skills, sound judgment, and ability to work independently.


• Ability to lift and move heavy equipment and work briefly on a ladder.


• Helpful experience includes vacuum or HVAC systems; PLC troubleshooting; food safety or sanitary design; welding or fabrication; and food processing, packaging, refrigeration, or commercial kitchen equipment.