Field Service Engineer

Lumafield; San Francisco (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health stipend

401k

Parental leave

Flexible PTO

Commuter benefits

Company wide events

Job summary

Lumafield designs, manufactures and services the world’s first accessible X-ray CT scanner. The Field Service Technician maintains and repairs Lumafield scanners at customer sites and supports in-house projects with engineering and operations teams.

You will calibrate and troubleshoot production systems, create and update training materials, and travel frequently (about 75%) to customer sites, ensuring safety and quality across deployments.

Qualifications

• Experience with computer, electrical, and mechanical systems including sensors and actuators.
• Ability to follow a written procedure and identify deviations or problems.
• Comfortable using common hand tools (drill, torque wrench, etc.).
• Strong verbal and written communication for field support and reports.
• Capable of lifting up to 50 lbs.

Responsibilities

• Commissioning and calibrating Lumafield scanners.
• Perform preventative maintenance and repair at customer sites.
• Frequent travel to customer sites (75%).
• Create, update, maintain training materials and safety guidelines.

Skills

Technical thinker

Electro-mechanical

Sensors & actuators

Tool use

Troubleshooting

Root-cause analysis

Customer interaction

Communication (verbal)

Written reports

Lifting up to 50 lbs

Education

Multidisciplinary systems

Tools

Hand tools

Linux familiarity

Job description

About Lumafield:

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.

We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.

Lumafield is headquartered in San Francisco, CA. and has an office in Cambridge, MA.

About the role:

Lumafield designs, manufactures, installs and services the world’s first accessible X-ray CT scanner. Lumafield’s product is a complex hardware-software system. We collaborate to deliver an incredible experience for our customers.

You will maintain and repair Lumafield scanners at customer sites. When you are not in the field, you will maintain our in-house scanner fleet and collaborate on projects with engineering, manufacturing, customer success, and fleet operations teams.

You will work with engineers to troubleshoot, tune and calibrate production systems. You will help refine SOPs to increase safety, improve quality and increase efficiency.

The ability to troubleshoot a problem and track down the root cause of the issue is important.

What you'll do:

• Commissioning and calibrating Lumafield scanners
• Perform preventative maintenance and repair at customer sites
• Frequent travel to customer sites (75%)
• Create, update, maintain training materials and safety guidelines

About you:

• Are a well-rounded technical thinker with experience in computer, electrical, mechanical systems including sensors, and actuators
• Comfortable using common hand tools (e.g. drill, torque wrench, etc.)
• Are meticulous and pay attention to detail in your work
• Can comfortably and professionally interact with customers and suppliers
• Ability to follow a written procedure and identify deviations or problems
• Strong verbal communication skills to describe situations and issues to teammates who may be remotely supporting you
• Strong written communication skills for writing service reports
• Enjoy collaborating within and across teams
• Able to lift up to 50 lbs

Bonus points:

• Ability to troubleshoot computer, electrical, and mechanical issues
• IT skills
• Linux proficiency
• Enjoy working within a customer facing environment
• Hands-on prototype integration and troubleshooting: soldering, crimping and testing

$75,000 - $95,000 a year

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.