Field Service Engineer

Lever, Inc.; Boston (MA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health & wellness stipend

401k

Parental leave

Flexible PTO

Commuter benefits

Equity compensation

Company events

Job summary

Lumafield designs, manufactures, installs and services the world’s first accessible X‑ray CT scanner. You will maintain and repair Lumafield scanners at customer sites and support our in-house fleet when not on site.

Working with engineers and field teams, you will troubleshoot production systems, refine SOPs for safety and efficiency, and document service activities. Travel-heavy role requiring strong technical and customer communication skills.

Qualifications

• Experience in diagnosing and repairing hardware systems including sensors and actuators.
• Comfortable using common hand tools (drill, torque wrench, etc.).
• Ability to follow procedures and identify deviations.

Responsibilities

• Commission and calibrate Lumafield scanners at customer sites.
• Perform preventative maintenance and repair on-site.
• Travel to customer sites ~75% of the time.
• Create, update, and maintain training materials and safety guidelines.

Skills

Technical troubleshooting

Electrical & mechanical systems

Hand tools

Customer interaction

Written communication

Root cause analysis

Tools

Torque wrench

Calibration equipment

Job description

About Lumafield:

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI‑driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non‑destructively.

We rebuilt the whole system, from X‑ray capture, to computer vision analysis, to web‑based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we’ll upgrade it all again.

Lumafield is headquartered in San Francisco, CA. and has an office in Cambridge, MA.

About the role:

Lumafield designs, manufactures, installs and services the world’s first accessible X‑ray CT scanner. Lumafield’s product is a complex hardware‑software system. We collaborate to deliver an incredible experience for our customers.

You will maintain and repair Lumafield scanners at customer sites. When you are not in the field, you will maintain our in‑house scanner fleet and collaborate on projects with engineering, manufacturing, customer success, and fleet operations teams.

You will work with engineers to troubleshoot, tune and calibrate production systems. You will help refine SOPs to increase safety, improve quality and increase efficiency.

The ability to troubleshoot a problem and track down the root cause of the issue is important.

What you'll do:

• Commissioning and calibrating Lumafield scanners
• Perform preventative maintenance and repair at customer sites
• Frequent travel to customer sites (75%)
• Create, update, maintain training materials and safety guidelines

About you:

• Are a well‑rounded technical thinker with experience in computer, electrical, mechanical systems including sensors, and actuators
• Comfortable using common hand tools (e.g. drill, torque wrench, etc.)
• Are meticulous and pay attention to detail in your work
• Can comfortably and professionally interact with customers and suppliers
• Ability to follow a written procedure and identify deviations or problems
• Strong verbal communication skills to describe situations and issues to teammates who may be remotely supporting you
• Strong written communication skills for writing service reports
• Enjoy collaborating within and across teams
• Able to lift up to 50 lbs

$75,000 - $95,000 a year

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.