Field Service Technician

Pengate Handling Systems, Inc.

City of Rochester (NY)

On-site

USD 27,552 - 38,572

Full time

14 days+

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Benefits offered by this job

Generous PTO and 10 company holidays

Boot and tool reimbursement

Company vehicle

Medical/dental/vision insurance

401(k) with match

Paid training

Job summary

A leading company in material handling is seeking a Field Service Technician to join their team in Rochester, NY. The role involves troubleshooting and repairing equipment, ensuring customer satisfaction, and maintaining service inventory. The company offers a competitive pay range and comprehensive benefits including medical insurance and a 401(k) plan.

Qualifications

1-3 years of experience in a similar environment preferred.
Ability to communicate effectively with customers and co-workers.

Responsibilities

Troubleshoot electro-mechanical problems and perform repairs.
Provide customer satisfaction in a professional manner.
Maintain parts and supplies inventory in service van.

Skills

Mechanical

Electrical

Hydraulic

Customer Service

Education

Vocational Education

Job description

1 week ago Be among the first 25 applicants

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This range is provided by Pengate Handling Systems, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $28.00/hr

Direct message the job poster from Pengate Handling Systems, Inc.

As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity.

Pengate Handling Systems is looking for a Field Service Technician to join our service team!

Our Field Technicians are a big reason why we have such an outstanding reputation in the material handling industry. That’s why we put so much into the hiring, training and continued development of our technicians in the field.

Whether you’re an experienced mechanic or simply interested in changing career paths, we can help you to reach the next level.

Weekly Pay
Generous PTO and 10 company holidays
Defined career progression
Boot and tool reimbursement
Company vehicle that goes home with you
Medical/dental/vision insurance
401(k) w/ match
Paid training

What You'll Do

To troubleshoot electro-mechanical problems, installations, and perform unscheduled repairs and scheduled maintenance on equipment based on customer demand and need. To provide complete customer satisfaction in a polite and professional manner while working in a Team environment.
Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends action necessary to correct the situation to customer.
Exhibits a professional demeanor, promotes goodwill between the company and customers by providing a superior level of customer service.
Performs necessary repairs to correct analyzed situations in a professional and productive manner.
Performs scheduled maintenance on equipment for contracted customers according to Carolina Handling Scheduled Maintenance policies and procedures and proactively addresses needed repairs with customer
Maintains parts and supplies inventory in service van and maintain van service
Perform other duties as assigned

What You’ll Need

Need to maintain a valid driver license
Preferred one to three years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education.
Ability to communicate effectively with customers, management and co-workers.
Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer need.

Travel Requirements

This position will be based in the field and require daily travel within assigned territories.
Technicians will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses.

Physical Requirements

Ability to lift/move up to 70 pounds
Ability to stand and walk for 10 hours
Must be able to talk, hear, and speak with good articulation and voice control
Specific vision abilities required by this job include close vision, and ability to adjust focus

Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons’ race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at recruiting@pengate.com

Seniority level