Field Service Engineer

Service Express, Inc.; Pittsburgh (Allegheny County); On-site; Full time

Job summary

A leading company in data center maintenance is seeking a Field Service Engineer to provide exceptional service. This role involves hands-on work with hardware, customer interactions, and travel within a 100-mile radius. Join a collaborative team that values growth and offers comprehensive training and benefits.

Benefits

Flexible work environment

Comprehensive training

Paid volunteer hours

Health insurance from day one

401(k) matching

Qualifications

• Basic knowledge of computer hardware and troubleshooting skills.
• Availability for on-call rotation to support customer needs.

Responsibilities

• Perform maintenance and repairs on data center hardware.
• Travel to customer sites to troubleshoot and resolve technical issues.
• Document service calls and maintain accurate records.

Skills

Troubleshooting

Customer Service

Technical Knowledge

Education

A+ Certification

Server Plus Certification

Job description

Enjoy solving challenging technical problems?

• Enjoys solving challenging technical problems?
• Is passionate about working hands-on with computer hardware?
• Feels energized in a collaborative team environment?

You may be interested in the Field Service Engineer position we have available! Join a team that supports 24/7 data center maintenance for local customers, focusing on delivering exceptional service with each interaction.

This role involves driving to customer sites within a 100-mile radius using your own vehicle, with travel expenses reimbursed. Periodic training and occasional out-of-state travel are also part of the role.

What you’ll do:

Customer Service

• Perform maintenance and repairs on data center hardware, including mid-to-high-end servers and storage devices
• Travel to customer sites to troubleshoot and resolve technical issues
• Respond quickly and efficiently to customer needs, providing exceptional service
• Communicate confidently to ensure customer support and address concerns
• Identify and escalate potential technical issues proactively
• Assist with data center relocations and inventory audits

Technical Knowledge

• Interpret maintenance manuals and collaborate with engineers to resolve complex issues
• Troubleshoot technical problems efficiently while managing multiple tasks
• Stay updated on industry advancements through training and certifications
• Serve as a technical expert during sales calls when needed
• Document and share resolutions to improve team knowledge and efficiency

Account Management

• Prepare thorough audits and maintain documentation of service calls
• Proactively analyze and prepare for service calls for quick, effective solutions
• Maintain accurate records of service activities, expenses, and customer interactions
• Collaborate with internal teams including purchasing, operations, and sales

What we’re looking for:

• Strong troubleshooting skills with basic knowledge of computer hardware
• Availability for on-call rotation to support customer needs
• Prior field service experience is a plus but not required
• A+ and/or Server Plus certifications are preferred but not mandatory
• Ability to lift up to 50 lbs and perform physical tasks such as bending, kneeling, and reaching

What we offer you:

• Workplace flexibility that empowers you
• Comprehensive training – we hire the will and train the skill!
• Access to top support teams
• Opportunities for personal growth and career advancement
• Paid volunteer hours and your birthday off
• Multiple health insurance options starting day one
• 401(k) match to help plan for the future
• $28-$43/hour based on experience

#LI-Onsite

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. We do not sponsor work visas.

We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice.

Ready to join us?

We’re always looking for passionate lifelong learners to join our growing team. If Service Express feels right for you, apply today! Know someone who would be a good fit? Share this opportunity.

Location: Pittsburgh, PA

Are you someone who...

• Thrives on helping others?
• Enjoys solving challenging technical problems?
• Is passionate about working hands-on with computer hardware?
• Feels energized in a collaborative team environment?

This role involves driving to customer sites within a 100-mile radius, using your own vehicle, with travel expenses reimbursed. Periodic training and occasional out-of-state travel are also required.

What you'll do:

Customer Service

• Maintain and repair data center hardware, including servers and storage devices
• Travel to troubleshoot and resolve technical issues
• Respond promptly to customer needs with high-quality service
• Communicate effectively to ensure customer satisfaction
• Proactively identify and escalate potential issues
• Assist with relocations and inventory audits

Technical Knowledge

• Interpret manuals and collaborate with engineers to solve complex problems
• Troubleshoot efficiently while managing multiple tasks
• Keep updated through ongoing training and certifications
• Serve as a technical resource during sales when needed
• Share resolutions to enhance team knowledge

Account Management

• Document service calls and audits thoroughly
• Analyze and prepare for service calls proactively
• Keep accurate records of activities, expenses, and interactions
• Work with purchasing, operations, and sales teams

What we're looking for:

• Basic troubleshooting skills and knowledge of hardware
• Availability for on-call support
• Field service experience is a plus but not required
• Certifications like A+ or Server Plus are preferred but optional
• Physical ability to lift up to 50 lbs and perform related tasks

What we offer:

• Flexible work environment
• Comprehensive training program
• Supportive teams
• Growth and advancement opportunities
• Paid volunteer hours and birthday off
• Health insurance from day one
• 401(k) matching
• Hourly rate: $28-$43 depending on experience

#LI-Onsite

We are an equal opportunity employer. Work authorization is required. No visa sponsorship provided.

We handle your data per our Privacy Policy. For EU residents, click here for details.