Field Service Engineer

231 TUS - TRUMPF, Inc.; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

401K with Match

Over Time

Career Path Development

Paid time off

Parental Leave

Job summary

TRUMPF, Inc. is seeking a Field Service Engineer to install, troubleshoot, maintain and repair TRUMPF CNC machines while building strong customer relationships. The role requires extensive nationwide travel and overnight stays, with occasional weekend and international travel.

You will work with cross-functional teams, provide onsite training to customers, and submit detailed service reports. A technical background and valid driver's license are essential for success.

Qualifications

• Associate degree in Engineering or equivalent combination of education and experience.
• Experience with electronics, digital circuits, wiring, mechanics and hydraulics is helpful.
• Must have and maintain a clean and valid driver’s license.

Responsibilities

• Install, troubleshoot, maintain and repair TRUMPF CNC machines.
• Build and develop strong customer relationships.
• Work with Product Support for technical assistance and feedback.
• Read manuals and work orders; assist with updates to technical docs.
• Assemble, install, align equipment, replace parts, and maintain operation.
• Report technical conditions and information to PSG and management.
• Interface with cross-functional teams (applications, sales, engineering, production).
• Provide onsite training to customers for operation and/or repair.
• Submit organized service reports for each repair mission.

Skills

Electrical systems

Diagnostics

Driver's license

Education

Associate degree in Engineering

Job description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations.

Are you ready for new challenges? How brave are you? We are a high-tech company providing machine tools and laser technology and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 70 TRUMPF locations.

This position is responsible for installing, troubleshooting, maintenance and repairing TRUMPF CNC machines while building and developing strong customer relationships.

This position requires travel 100% nationwide, including overnight stays and occasional weekend and international travel. TRUMPF, you benefit from a true wealth of experience and ability discover many new locations – as you look after our customers' machines.

Field Service Engineer Duties & Responsibilities

• Work closely with customers and machines to ensure equipment operates within expected tolerance.
• Work carefully with the Product Support for technical assistance and provide them with diagnostic feedback
• Use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties
• Read and utilize company repair manuals and work orders for assistance with repairs, if needed offer suggestions for adjusting/updating existing technical documentation
• Assemble, install, align equipment, clean, replace or install parts to maintain smooth operation of machinery and equipment.
• Accurately report technical conditions and information of machines to PSG and management
• Interface with cross functional work teams such as applications, sales, engineering, production, etc.
• Provide onsite training to customers for operation and/or repair of machines
• submit organized and helpful service reports for each repair mission

Experience and Education for Field Service Engineer

• Associates program or technical school degree in Engineering principles or a suitable combination of education and work experience.
• Experience in computer software, file management, electronics, digital circuits, wiring, mechanics and hydraulics is helpful.
• Must have and maintain a clean and valid driver's license and record.

Benefits Working at TRUMPF

• Medical
• Dental
• 401K with Match
• Over Time
• Career Path Development
• Paid time off
• Parental Leave