Field Service Engineer

Exyte; Nampa (ID); Presencial; USD 80 000 - 110 000; Tempo integral

Resumo da oferta

Exyte is seeking a Field Service Engineer to install, commission, qualify, troubleshoot, and provide technical support for chemical and gas delivery equipment at customer sites. The role requires domestic and international travel to ensure equipment performance and operational excellence, collaborating with Engineering, Sales, and Technology teams.

You will troubleshoot issues, perform on-site repairs and start-up services, and mentor junior engineers while maintaining strong customer

Qualificações

• Bachelor’s degree in Electronics, Engineering, or related field.
• 5+ years of experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Ability to read electrical and mechanical schematics and operation manuals.
• Willingness to travel domestically and internationally.

Responsabilidades

• Provide on-site repair, maintenance service, and complete installation/start-up services of Exentec’s chemical and gas delivery systems at customer sites.
• Perform diagnostics and troubleshooting to minimize downtime and equipment malfunctions.
• Keep up to date on semiconductor market and Exentec products through training and certification.
• Coordinate field activities and maintain records between Exentec and the customer.
• Serve as a subject matter expert representing Exentec to customers and ensuring satisfaction.
• Troubleshoot and develop action plans to support customer needs.
• Discuss opportunities and challenges with customers to maintain trust.
• Provide technical instruction and mentoring for junior engineers.
• Perform other duties as assigned.

Conhecimentos

Field service

Semiconductor equipment

Electrical schematics

Troubleshooting

Customer support

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Discover your exciting role

TheField Service Engineer is responsible for the installation, commissioning, qualification, troubleshooting, and technical support of chemical and gas delivery equipment at customer sites. This role requires domestic and international travel to support customers and ensure equipment performance, reliability, and operational excellence. Working closely with customers, Engineering, Sales, and Technology teams, the Field Service Engineer provides technical solutions, resolves equipment issues, and shares field knowledge to support product and process improvements.

Explore your tasks and responsibilities

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Exentec’s complex chemical and gas delivery systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor market and leading-edge technologies and Exentec products through learning, training, and certification.
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Exentec and the customer.
• Serve as a subject matter expert, representing Exentec to our valued customers, delivering exceptional customer satisfaction.
• Troubleshoot and create customer response action plans to support customer needs.
• Transparently discuss opportunities and challenges with customers to increase trust.
• Provide technical instruction and mentoring for more junior engineers.
• Perform other duties as assigned.

Show your expertise

• Bachelor’s degree in Electronics, Engineering, or related field.
• 5+ years ofexperience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit if required.
• Frequently position oneself (e.g., bend, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety of shifts including compressed and alternative workweeks including overtime and on-call if needed.

Contact:

You want to be part of the Exyte team? We look forward to receiving your application!
For further questions and information, Kendall Hadawi via E-Mail at [e-mail]

Please note that we only consider applications submitted through our application portal. Applications sent via email will not be considered due to data protection regulations.

Exyte US, Inc. is proud to be a Equal Employment Opportunity employer that is committed to supporting an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex (e.g., pregnancy, childbirth and related medical conditions, sexual orientation, gender identity or expression), national origin, disability status, genetic information, protected veteran status, or any other protected characteristic as outlined by applicable federal, state, or local laws.