Field Service Engineer

Jobtailor

Morristown (NJ)

On-site

USD 90,000 - 120,000

Full time

5 days ago

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Job summary

Jobtailor is seeking a field service engineer to operate, troubleshoot, and maintain advanced proton therapy systems at customer sites. You will provide on-site preventive and corrective maintenance, perform post-service testing, and communicate status to customers and internal teams.

The role requires strong electrical, mechanical, and software troubleshooting skills, with experience in imaging, control, and data analysis.

Qualifications

Bachelor’s degree in Engineering, Physics, or a related technical field or 4–6+ years of relevant technical experience.
Experience with radiation therapy equipment, proton therapy systems, medical physics, or dosimetry preferred.
Strong electrical and mechanical troubleshooting skills on complex equipment.
Familiarity with PLCs, sensors, control and imaging systems, and data analysis.

Responsibilities

Operate, troubleshoot, test, and maintain proton therapy systems and related equipment at customer sites.
Provide on-site technical support including preventive and corrective maintenance, repairs, and post-service testing.
Troubleshoot electrical, mechanical, software, instrumentation, control, and system interface issues to restore performance.
Monitor system operation and treatment performance; identify issues and communicate status to customers and internal teams.
Document service interventions, issues, performance metrics, and corrective actions; ensure regulatory compliance.
Maintain service tools, calibrated equipment, on-site spares, inventory, and materials for field support.
Develop and maintain knowledge of system software, control, electrical, vacuum, cooling, and hospital infrastructure.

Skills

Electrical Troubleshooting

Mechanical Troubleshooting

Instrumentation & Control

Data Analysis

Software Troubleshooting

System Monitoring

Customer Service

Communication

Teamwork

Problem Solving

Education

Bachelor’s degree in Engineering or Physics

Tools

PLCs

Sensors

Networking

Imaging Systems

Job description

Operate, troubleshoot, test, and maintain proton therapy systems and related equipment at customer sites.

Provide on-site technical support, including preventive maintenance, corrective maintenance, repairs, and post-service testing.

Troubleshoot electrical, mechanical, software, instrumentation, control, and system interface issues to restore equipment performance.

Monitor system operation and treatment performance, identify potential issues or improvements, and communicate system status to customers and internal teams.

Support related clinical and technical systems, including motion control systems, CT scanners, X-ray and radiological equipment, and robotic systems.

Perform service activities in accordance with maintenance schedules, quality requirements, regulatory standards, and customer expectations.

Document service interventions, equipment issues, performance metrics, and corrective actions in accordance with facility, FDA, and quality requirements.

Maintain service tools, calibrated equipment, on-site spare parts, inventory, and other materials required for field support.

Develop and maintain technical knowledge of system software, control systems, electrical systems, vacuum systems, water cooling, and hospital infrastructure.

Provide customer service while working independently, collaborating with internal teams, and maintaining a strong focus on safety and compliance.

Requirements

Bachelor’s degree in Engineering, Physics, or a related technical field, or 4–6+ years of relevant technical experience, including military electronics, mechanics, or similar experience.
Experience with radiation therapy equipment, proton therapy systems, medical physics, or dosimetry is strongly preferred.
Strong electrical/electronic and mechanical troubleshooting skills, with experience working on complex equipment and technical systems.
Experience with instrumentation, computer interfaces, control systems, imaging systems, and software troubleshooting.
Knowledge of computer networking and networking techniques.
Experience with troubleshooting and technical data analysis.
Familiarity with systems such as PLCs, sensors, electric motors, regulation loops, drivers, high- and low-voltage equipment, cooling systems, cryogenics, and vacuum systems is a plus.
Strong interest in learning complex technology and developing expertise across multiple equipment subsystems.
Self-motivated, detail-oriented, and comfortable working with minimal supervision in a customer-facing environment.
Strong communication, teamwork, problem-solving, and customer service skills.
Must be able to work flexible shifts, nights, weekends, and holidays; travel domestically and internationally as needed; work safely around hazardous equipment and environments; climb ladders; work in confined spaces; and lift up to 50 lbs.

Core Competencies

Demonstrates expertise in operating and maintaining proton therapy systems and related medical equipment, with strong troubleshooting skills in electrical, mechanical, and software domains. Capable of providing exceptional customer service while ensuring compliance with regulatory standards and quality requirements.

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