Field Service Engineer

Lucas James Talent Partners; Madison (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Tools, phone, and company vehicle

Continued education and training

Room for growth

Job summary

Lucas James Talent Partners seeks a field service technician to support in-field preventive and repair services for various UPS brands and sizes. You will analyze, test, troubleshoot, diagnose, and resolve complex UPS issues, with hands-on training provided as needed for all essential functions.

You will perform PMs, submit FSRs, handle repairs and start-up/commissioning, and maintain strong customer/vendor relations.

Qualifications

• Prior experience working in the field/field service is preferred.
• Experience with electronics or an electronics background is preferred.
• Ability to read and understand electronic one-line drawings is preferred.
• Excellent communication skills and ability to effectively solve customer problems.
• Ability to work under pressure and multitask.
• Commitment to providing consistent and quality customer service.
• Proficient with Microsoft Office software and ability to learn additional business applications.
• Must be a team player with a positive attitude and strong work ethic.
• Must be able to travel, possess a valid U.S. driver\'s license, and pass a drug test upon hire.

Responsibilities

• Perform Major PMs and Minor PMs, including invasive shutdowns outside normal hours.
• Submit Field Service Reports accurately and on time.
• Perform repairs such as capacitor and fan replacements; replace batteries as specified.
• Read manuals, schematics, and wiring diagrams; repair equipment using test instruments.
• Provide UPS start-up and commissioning.
• Maintain good customer and vendor relations; identify new service opportunities.
• Maintain 24/7/365 availability; weekend work and overnight travel may be required.
• Carry out other duties as assigned.

Skills

Field service experience

Electronics background

Read electrical diagrams

Customer service

Communication skills

Driver's license

Tools

Microsoft Office

Test instruments

Job description

This position provides in-field preventive and repair services for mission-critical backup systems across various brands and sizes of uninterruptible power systems (UPS). This includes analyzing, testing, and troubleshooting complex UPS issues, as well as providing technical support, diagnosis, and resolution. Additional responsibilities can include assisting with total turnkey projects, battery replacements, system installation, and start-ups. QPS will provide hands-on training as needed to perform all essential job functions.

Specific Duties

• Perform and adhere to the scope of work for Major Preventative Maintenance (PM; invasive PM by shutting the unit down outside normal operating hours) and Minor PMs (less invasive PM without shutting down the unit).
• Submit Field Service Reports (FSR) accurately and on time for all service activity.
• Perform various repair functions, such as capacitor and fan replacements on various brands of units, and battery replacements, as per specifications.
• Interpret or learn to interpret maintenance manuals, schematics, and wiring diagrams, and repair equipment using electronics knowledge and standard test instruments and hand tools.
• Provide start-up and commissioning of UPS
• Maintain good customer and vendor relations
• Identify through good customer relationships other service or equipment opportunities
• Maintain 24/7/365 availability to meet customer needs; weekend work and overnight travel are required on occasion.
• Other duties as assigned

Job Qualifications

• Prior experience working 'in the field'/field service work preferred.
• Experience with electronics or an electronic background.
• Ability to read and understand electronic one-line drawings is preferred.
• Excellent communication skills and ability to effectively solve customer problems
• Ability to work under pressure and multitask
• Commitment to providing consistent and quality customer service
• Proficient with Microsoft Office software and ability to learn additional business applications
• Must be a team player who is committed to success, having a positive attitude and strong work ethic
• Must be able to travel, possess a valid U.S. driver's license, and pass a drug test upon hire.

Knowledge, Skillset & Abilities

• Strong communication skills, both written and verbal
• Be detail-oriented and highly organized
• Be able to prioritize, multitask, and work independently
• Be client-focused and work with a sense of pride and urgency
• Be ambitious and adaptable to change

Additional Information

• Tools, phone, and company vehicle provided
• Continued education and training provided
• This position offers room to grow! Come explore your next career.