Senior UPS Service Lead — Field & Technical Authority

Sure Power, Inc.; Sterling (VA); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Paid time off

Tuition reimbursement

Vision insurance

Job summary

Sure Power, Inc. is seeking a UPS & Service Technical Lead to drive advanced technical expertise, guide field technicians, and coordinate UPS maintenance across customer environments.

This role combines onsite work, remote support, and internal coordination to solve complex diagnostics and deliver reliable power systems. The position emphasizes leadership of technicians, documentation, and adherence to OSHA/NFPA safety standards, with a focus on reducing downtime during outages and equipment

Qualifications

• Bachelor's degree in Electronics preferred; Associate's degree + 2 years relevant experience, Military Electronics Training equivalent, Trade School Training equivalent with 3+ years’ relevant experience in this field, or 5+ years’ relevant experience in this field will be considered.
• Extensive, progressive experience in electrical power design, power management, and facilities or data center operations.
• OEM certifications from manufacturers such as Eaton, Vertiv, APC/Schneider, and Mitsubishi are considered a strong advantage and may be required for certain service tasks.

Responsibilities

• Supports the development and execution of the organization’s technical roadmap for UPS maintenance and service.
• Aligns service capabilities, technician skill development, and technical processes with broader business objectives to ensure reliable, efficient, and scalable UPS support across all customer environments.
• Provides day‑to‑day guidance, supervision, and mentorship to technicians, serving as the primary subject matter expert for all UPS‑related inquiries from employees, customers, and third‑party partners.
• Responsibilities include performing onsite maintenance, testing, repairs, and commissioning work as needed, while also assisting with report generation, sourcing parts and components, offering technical support, and participating in team meetings.
• Ensures technicians receive ongoing training and support to strengthen their troubleshooting and service capabilities.
• Assists in managing service‑related projects from planning through completion, ensuring that work is executed on schedule, and in accordance with quality expectations.
• Coordinates field activities, supporting installation or upgrade projects, and ensuring that all technical requirements are met throughout the project lifecycle.
• Responsible for upholding technical standards, safety protocols, and quality assurance practices across all UPS service operations.

Skills

Electrical power design

Battery technologies

Power distribution

NEC standards

Communication

Project management

Problem solving

Education

Bachelor's degree in Electronics

Associate's degree + 2 years relevant experience

Military Electronics Training equivalent

Trade School Training equivalent with 3+ years experience

5+ years relevant experience

Tools

Eaton certification

Vertiv certification

APC/Schneider certification

Mitsubishi certification

Job description

Sure Power, Inc. is seeking a UPS & Service Technical Lead to drive advanced technical expertise, guide field technicians, and coordinate UPS maintenance across customer environments.

This role combines onsite work, remote support, and internal coordination to solve complex diagnostics and deliver reliable power systems. The position emphasizes leadership of technicians, documentation, and adherence to OSHA/NFPA safety standards, with a focus on reducing downtime during outages and equipment