Field Service Engineer

Virtual Incision; Lincoln (NE); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k)

Flexible working hours

Paid time off

Job summary

Virtual Incision is seeking a Field Service Engineer to install, service, and maintain the MIRA robotic system at customer sites from Lincoln, NE. You will troubleshoot hardware, software, and electromechanical issues, work with Engineering, Quality, and Regulatory teams, and contribute to product improvements while ensuring quality compliance and excellent customer support.

The role requires hands-on technical expertise, strong documentation skills, and up to 25% travel across the United

Qualifications

• Bachelor's degree in an engineering discipline.
• 2+ years of engineering, field service, or related technical experience.
• Strong troubleshooting skills for electromechanical systems.
• Ability to read engineering drawings, schematics, and docs.
• Experience with diagnostic instruments and testing equipment.
• Strong technical writing, organization, and customer-facing skills.
• Ability to travel up to 25%.

Responsibilities

• Install, commission, service, and support robotic systems at customer sites.
• Troubleshoot, diagnose, and resolve system and electromechanical issues.
• Collaborate with Engineering, Quality, Regulatory to implement corrective actions.
• Analyze field data and customer feedback for improvements.
• Develop service procedures, work instructions, and docs.
• Support verification/validation activities and system updates.
• Document activities in the quality system and train customers as needed.
• Travel nationwide for installs, service, and support.

Skills

Troubleshooting

Reading schematics

Technical writing

Cross-functional communication

Field service experience

Travel readiness

Education

Bachelor's degree in Mechanical/Electrical/Biomedical/Systems Engineering

Job description

Department: Operations Location: Onsite, Lincoln,NE

Virtual Incision is advancing robotic-assisted surgery with a focus on expanding access to minimally invasive care. We are a growing medical technology company where experienced leaders have the opportunity to make a meaningful and visibleimpact.

Why VirtualIncision:

• Work on innovative robotic surgical technology with the potential to improve patientcare.
• Join an experienced, collaborative team focused on clinical excellence and disciplined execution.
• Take meaningful ownership of products and programs in a hands-on environment.
• Work in a culture that values technical rigor, practical problem-solving, andteamwork.
• Competitive benefits including medical, dental, vision, disability, and life insurance, 401(k), flexible working hours, andPTO.

Job Summary:

The Field Service Engineer is responsible for supporting the installation, service, maintenance, troubleshooting, and continuous improvement of Virtual Incision's robotic surgical systems. This role combines technical engineering expertise with hands-on field support and serves as a key link between customers, Operations, Engineering, andQuality.

The Field Service Engineer will support system deployments, investigate technical issues, perform root cause analysis, recommend corrective actions, and contribute to product and process improvements. The successful candidate will work closely with cross-functional teams to ensure systems are installed, maintained, and serviced in accordance with company quality standards and regulatory requirements while providing exceptional customersupport.

Responsibilities:

• Install, commission, service, and support robotic surgical systems at customersites.
• Perform troubleshooting, diagnostics, root cause analysis, and resolution of system, hardware, software, and electromechanical issues.
• Partner with Engineering, Manufacturing, Quality, and Regulatory teams to investigate field issues and implement effective correctiveactions.
• Analyze field service data and customer feedback to identify trends and opportunities for product and process improvements.
• Develop and maintain service procedures, work instructions, troubleshooting guides, and technical documentation.
• Support verification and validation activities related to field service processes and systemupdates.
• Perform product inspections, testing, and system evaluations to ensure compliance with company specifications and quality requirements.
• Document service activities, investigations, repairs, and installations in accordance with quality system requirements.
• Assist with design reviews, risk assessments, and product improvement initiatives by providing field service and customerinsights.
• Support complaint investigations and nonconformance activities related to field-reported issues.
• Collaborate with customer personnel, including clinicians, biomedical engineering teams, and hospital staff, to facilitate installations, upgrades, maintenance, and technical supportactivities.
• Organize and manage equipment, tools, and materials required for customer siteactivities.
• Support manufacturing, assembly, and testing activities as needed to ensure product quality and operational readiness.
• Ensure compliance with Quality Management System requirements, Good Manufacturing Practices, and companyprocedures.
• Participate in continuous improvement initiatives focused on product reliability, serviceability, and customer satisfaction.
• Provide technical training and support to internal personnel and customers asneeded.
• Travel independently to customer sites throughout the United States for installations, service activities, and customersupport.
• Other duties asassigned.

Qualifications:

Required

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Biomedical Engineering, Systems Engineering, or a related engineering discipline.
• 2+ years of engineering, field service, manufacturing, product support, or related technicalexperience.
• Strong troubleshooting and problem-solving skills involving electromechanical systems.
• Ability to read, interpret, and work from engineering drawings, schematics, and technical documentation.
• Experience working with testing equipment, measurement tools, and diagnostic instruments.
• Strong technical writing and documentation skills.
• Excellent organizational, communication, and customer-facing skills.
• Ability to work independently while effectively collaborating with cross-functional teams.
• Computer proficiency and ability to learn new technical and service managementsystems.
• Ability to travel up to25%.

Preferred

• Experience supporting medical devices, surgical systems, robotics, or other complex electromechanical products.
• Knowledge of FDA-regulated environments, Quality Management Systems, and Good Manufacturing Practices.
• Experience with root cause analysis and corrective action methodologies.
• Experience supporting product installations in healthcare environments.
• Familiarity with ISO 13485 and medical device qualitysystems.
• Soldering experience and familiarity with electrical assemblytechniques.

Physical Demands

• Ability to lift and carry up to 40pounds.
• Ability to sit, stand, bend, kneel, and move throughout manufacturing and customer environments.
• Ability to work with small components and utilize fine motor skills when performing inspections, testing, andrepairs.

What We're LookingFor

The ideal candidate is a technically curious and customer-focused engineer who enjoys solving complex problems and working directly with advanced technology. You thrive in a hands-on environment, can effectively translate customer issues into engineering solutions, and are motivated by the opportunity to improve both product performance and customerexperience.

Status: Exempt

Virtual Incision is an Equal Opportunity Employer and values diversity in itsworkforce.

Disclosure and Important Safety Information

The MIRA Surgical System is intended for prescription use only. Patients should talk to their doctor to decide if surgery with a MIRA Surgical System is right for them. Patients and doctors should review all available information on nonsurgical and surgical options and associated risks in order to make an informeddecision.

Serious complications may occur in any surgery, including minimally invasive surgery with the MIRA Surgical System, up to and including death. Serious risks include, but are not limited to, injury to tissues and organs, and/or conversion to other surgical techniques which could result in a longer operative time and/or complications.

For important safety information, including surgical risks and considerations, please also refer to www.virtualincision.com/safety-information . For the product’s indications for use, risks, full cautions, and warnings, please refer to the associated user manual(s).

Individual outcomes may depend on a number of factors, including but not limited to patient characteristics, disease characteristics, surgeon, and/or hospitalexperience.

MIRA Surgical System PrecautionStatement

The demonstration of safety and effectiveness for the representative specific procedures was based on evaluation of the MIRA Surgical System as a surgical device and did not include evaluation of outcomes related to the treatment of cancer (overall survival, disease-free survival, local recurrence) or treatment of the patient’s underlying disease/condition. Device usage in all surgical procedures should be guided by the clinical judgment of an adequately trainedsurgeon.

Contact

Virtual Incision
1501 Old CheneyRd
Lincoln, NE68512